Term
| Your client is unhappy with the finish on their cabinet doors, so you are meeting with the sales rep prior to arriving at the house. What do you need to do when you meet with the sales rep? |
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Definition
Bring the sales rep up-to-date with everything including the personality of the clients.
PM 77 |
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Term
| For your design firm project installations: who should pull all of the permits? |
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Definition
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Term
| You are installing 12" x 12" tiles in the kitchen. Which type of floor system might be more susceptible to deflection, which could cause the tile to crack? |
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Definition
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Term
| Where is the best location for conducting a jobsite survey? |
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Definition
At the client's home with the client present.
PM 8 |
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Term
| What should you do if your client decides to change the color of tile after the installation starts? |
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Definition
Complete the NKBA Change in Plans and Specifications Form and have the owner's agent sign it.
PM 36 |
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Term
| What is the common name for a small hole that is the starting point for a brown to blackish mineral streak? |
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Definition
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Term
| In a survey of the homeowners who had remodeled their kitchen or bath, how many described themselves as somewhat or completely dissatisfied? |
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Definition
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Term
| What should an installer do to secure a cabinet to the wall where there is a 1/2" gap between the back bottom edge of a W4830 and the wall? |
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Definition
Slide a shim into the gap at the stud location, then use a screw to snug the cabinet up to the wall.
PM 108 |
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Term
| Where should the Onsite Job Communication Form (BMF21) be kept ready for access? |
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Definition
At the jobsite for anyone to review.
PM 25 |
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Term
| How many forms of the NKBA Business Management Forms System are designed for designers to keep track of leads? |
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Definition
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Term
| The drain line for food waster disposer should be roughed in no higher than how many inches on center AFF? |
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Definition
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Term
| What is the description of a lead installer (carpenter) ? |
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Definition
The tradesperson that assumes management responsibility while continuing to work with their tools on the job.
PM 7 |
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Term
| What is Cost-plus pricing and on what type of job is it effective? |
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Definition
When each cost is identified and followed by an agreed upon markup factor. It is effective on jobs plagued with many change orders.
PM 148 |
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Term
| What is Lump-sum pricing and why should it be carefully detailed? |
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Definition
It is when you give the customer one price for the project. You carefully detail it so that the customers know what they are buying.
PM 148 |
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Term
What is unit pricing?
When does it work well? |
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Definition
Also known as the "piece method". The company's management assign a value to each installation operation or piece of material. This method works well in the replacement market. It is harder to apply this method when the materials vary.
PM 149 |
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Term
| When you are pricing a project, which method is suggested? |
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Definition
Predetermined unit costing/pricing
PM 156 |
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Term
| When would you use a linear-foot pricing method? |
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Definition
To quote a preliminary budget.
This method is not as accurate as the others.
PM 149 |
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Term
| When should cost-plus pricing and time-and-materials pricing be used? |
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Definition
When unknowns can lead to higher costs.
PM 148 |
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Term
| What is Time and Material pricing? |
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Definition
No final cost is identified; invoice costs plus an agreed upon mark-up factor according to an agreed schedule.
PM 148 |
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Term
| Which pricing method do most in the industry agree is the best way to build a profitable company and satisfied client base? |
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Definition
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Term
| What is the custom quotation method (also known as "The Stick Method") ? |
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Definition
It is a complete detailing of material and pre-project labor estimates of time to complete the project; add costs for material, labor, permits, professional fees, clean-up, and trash disposal. A profit margin is then applied. This is the most time-consuming and most accurate.
PM 149 |
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Term
| What are the three broad pricing strategies used in the kitchen and bath industry? |
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Definition
- Lump-sum
- Cost-plus
- Time and material pricing
PM 148 |
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