The OE/S process handles the processing and shipment of a customer order while another process actually bills the customer. With such a configuration, you would not expect the OE/S system to interface directly with the ____.
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The primary function of the OE/S process is to create information flows that support:
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In addition to the warehousing function, the three primary departments that you would expect to be part of a typical OE/S process are:
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The OE/S process is part of the ____ process.
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order-to-cash
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With companies facing global competition, firms are recognizing that their most important asset is:
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The grouping of customers into categories based on key characteristics is called:
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Analytical applications, which include ____, are intended to allow the use of sophisticated statistical and other analytical software to help an organization's members develop insights about customers, processes, and markets
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____ systems use the Internet to automate and manage purchases and the vendors from which these purchases are made with the predominate technology being electronic data interchange (EDI).
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Buy-side
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____ applications can handle both B2B and B2C business transactions.
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The concept behind ____ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers.
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The concept behind ____ is to cultivate customer relationships by prospecting, acquiring, servicing, and retaining customers.
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A data flow or event that causes a process to begin is called a:
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Assuming that we separate the shipping and billing processes, which of the following data stores would you expect to be updated by an OE/S process called execute shipping notice?
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In a typical OE/S process, validating a sales order likely would involve all of the following processes except:
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completing the picking ticket
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A valid shipping notice input is one that is supported by both:
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For a typical OE/S process to check a customer's credit, all of the following data stores likely would be consulted except the:
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A document that is used when filling a sales order to authorize the movement of goods from a warehouse to shipping is called a:
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At the time that the shipping notice is prepared and disseminated in an OE/S process, to the following entities are notified:
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warehouse, customer, billing
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At the time that the shipping notice is prepared and disseminated, two data stores within the OE/S process are normally updated. Those two data stores are the:
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Which of the following documents represents a contract between two parties?
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Which of the following data is least likely to be stored in the customer master data?
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Bar code readers:
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Which of the following goals is not an example of an operations process goal of the typical OE/S process?
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In the OE/S process, the document that represents an independent authorization to ship goods to the customer is the
