Term
A customer installs an ink-jet printer on a computer running Windows XP. The printer uses a USB connection to the computer. The printer's self-test prints correctly, but documents sent from any application print unrecognizable garbage.
What is the most likely cause?
Windows XP selected the wrong device driver for the printer during installation.
The spooler file is too small.
The ink cartridges are misaligned.
The ink cartridges are clogged. |
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Definition
| Windows XP selected the wrong device driver for the printer during installation. |
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Term
You receive a stop message while trying to install Windows 2000 Professional.
What should you check first to try to diagnose the problem?
Check to see that the installation CD is clean and not scratched.
Verify that you are not trying to upgrade from Windows NT 3.51.
Make sure you have enough disk space for the temporary files.
Determine if the hardware is on the Hardware Compatibility List. |
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Definition
| Determine if the hardware is on the Hardware Compatibility List |
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Term
You want Windows XP Professional computers on your network to receive an IP address automatically.
What kind of server is needed to support this?
DHCP
DNS
WINS
FTP |
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Definition
|
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Term
A Windows 7 computer is located in a cubicle in a non-secure area of the building. You want to prevent other users from accessing the computer if the user leaves it unattended.
What should you do? (Choose two.)
Configure the screen saver to lock the computer.
Configure a hard drive lock.
Install an IDS.
Install a hardware lock.
Instruct the user to press the WINDOWS + L keys before leaving the computer |
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Definition
Configure the screen saver to lock the computer.
Instruct the user to press the WINDOWS + L keys before leaving the computer |
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Term
| What should you avoid when discussing a problem with a customer? |
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Definition
| Interrupting the customer |
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Term
| For which application would you be most likely to use a thermal printer? |
|
Definition
| Printing barcode labels for inventory items |
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Term
After replacing the floppy drive, when you restart the computer, the drive light goes on and stays on.
What is the most likely cause of the problem?
The floppy drive is not set up correctly in the BIOS setup program.
The floppy drive power cable is not connected.
The floppy drive data cable is not connected to the motherboard correctly.
The floppy drive data cable is faulty |
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Definition
| The floppy drive data cable is not connected to the motherboard correctly |
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Term
Which of the following security features are supported by both Windows XP Professional and Windows 2000 Professional without installing additional software or service packs? (Choose two.)
Windows Firewall
Windows Security Center
Smart card support
Voice print recognition
Kerberos
EFS |
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Definition
|
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Term
Which type of network connection has the highest latency?
Cable modem
DSL
Dial-up
Satellite |
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Definition
|
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Term
What should you do to require a user to enter a password before a computer will boot?
Configure security through the CMOS setup utility.
Configure security through the operating system.
Configure security through the BIOS flash utility.
Install a smart card reade |
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Definition
| Configure security through the CMOS setup utility |
|
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Term
| Which of the following is a source of EMI? |
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Definition
|
|
Term
Which graphics card would be best for a user who does video editing and game playing?
256 MB PCI
128 MB PCI
256 MB AGP
256 MB PCI Express |
|
Definition
|
|
Term
Which backup types back up selected files and clear the archive bit in Windows Backup? (Choose two.)
Daily
Normal
Copy
Incremental
Differential |
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Definition
|
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Term
A user with the username jbrown has a laptop with a single hard disk drive that runs the 64-bit version of Windows 7 Home Premium.
By default, what locations are included in the Videos Library? (Choose two.)
C:\Users\Public\Videos
C:\Users\jbrown\Documents
C:\Users\jbrown\Videos
C:\Documents and Settings\jbrown\Videos
C:\Windows\Videos |
|
Definition
C:\Users\Public\Videos
C:\Users\jbrown\Videos |
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Term
Which cables are UTP Ethernet cables? (Choose two.)
10Base2
10Base5
10BaseT
100BaseTX |
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Definition
|
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Term
For what purpose would you use a password generator?
To automatically enforce a password policy
To enable password-protected file sharing
To create a boot password
To ensure stronger passwords |
|
Definition
| To ensure stronger passwords |
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Term
When you are on a service call, when is it acceptable to use a customer's telephone?
Only after asking and receiving the customer's permission
Never
Any time
Any time, as long as it is business-related, even if it is not related to the customer's problem |
|
Definition
| Only after asking and receiving the customer's permission |
|
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Term
When you are on a service call, when is it acceptable to use a customer's telephone?
Only after asking and receiving the customer's permission
Never
Any time
Any time, as long as it is business-related, even if it is not related to the customer's problem |
|
Definition
| Only after asking and receiving the customer's permission |
|
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Term
Which statement correctly describes a multicore processor?
A triple core processor can only perform asymmetric multiprocessing.
A triple core processor requires at least two integrated circuits.
A quad core processor can combine four processors on a single integrated circuit.
A quad core processor executes instructions four times as fast as a single core processor. |
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Definition
| A quad core processor can combine four processors on a single integrated circuit |
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Term
Which two storage devices allow you to read data from and write data to optical media? (Choose two.)
RRD drive
DVD+R
CD-RW
Zip drive
Flash drive |
|
Definition
|
|
Term
Which two storage devices allow you to read data from and write data to optical media? (Choose two.)
RRD drive
DVD+R
CD-RW
Zip drive
Flash drive |
|
Definition
|
|
Term
You are talking with a customer who is having problems printing from an application.
Which question, when asked courteously, would be the best first step in gathering information from the customer about the problem?
"When did it last work?"
"Do you know how it works?"
"Can you try again to make it print?"
"Is it connected properly?" |
|
Definition
|
|
Term
You are talking with a customer who is having problems printing from an application.
Which question, when asked courteously, would be the best first step in gathering information from the customer about the problem?
"When did it last work?"
"Do you know how it works?"
"Can you try again to make it print?"
"Is it connected properly?" |
|
Definition
|
|
Term
| How can you remove a hotfix that was applied through automatic updates on a Windows XP computer? |
|
Definition
| Use Add or Remove Programs. |
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Term
You need to select the backbone cable for a university campus network. There are 7 buildings, each separated by 100 meters.
Which of the following cable types would you choose to network seven buildings on a university campus? |
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Definition
|
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Term
You work in a highly secure environment, and you need to select a method of authenticating users.
Which method of authentication provides the highest level of security? |
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Definition
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Term
While he is attempting to fix a problem, a customer makes the problem worse by introducing new issues. The customer claims that he did not do anything other than call you to report the problem.
What should you do?
Call the customer's bluff and show the customer how he made the problem worse, and then troubleshoot and fix the problem.
Tell the customer to never try fixing a problem himself and refuse to work on the failing device until the customer apologizes.
Say nothing about the added problem, focus on the task at hand, and troubleshoot and fix the problem.
Tell your supervisor and the customer's supervisor that it will take longer to fix the problem because of the customer's actions, and then troubleshoot and fix the problem. |
|
Definition
| Say nothing about the added problem, focus on the task at hand, and troubleshoot and fix the problem. |
|
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Term
Which of the following are common types of internal hard disk drives? (Choose two.)
SATA
IDE
USB
PCI Express
AGP |
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Definition
|
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Term
Windows gives you an "Invalid Page Fault" error message.
What could be the cause of this? (Choose two.)
The virtual memory becomes unstable due to a shortage of free RAM.
The Registry may be corrupted.
The hard drive may be faulty.
The RAM may be faulty.
The virtual memory becomes unstable due to a shortage of free disk space. |
|
Definition
The virtual memory becomes unstable due to a shortage of free RAM.
The virtual memory becomes unstable due to a shortage of free disk space. |
|
|
Term
Which laser printer component is most likely to cause burns during servicing?
Corona wire
Fuser roller
Photosensitive drum
Paper-feed motor |
|
Definition
|
|
Term
What type of video connector has 19 pins?
Type A HDMI connector
Type B HDMI connector
YPbPr analog component video connector
RGB analog component video connector |
|
Definition
|
|
Term
What type of video connector has 19 pins?
Type A HDMI connector
Type B HDMI connector
YPbPr analog component video connector
RGB analog component video connecto |
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Definition
|
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Term
Windows XP provides another alternative when a system that fails to boot cannot be repaired even using the Recovery Console.
What utility is a last resort option to use after you have unsuccessfully tried other recovery methods, such as rolling back drivers, restoring from backups, performing parallel installations, and using System Restore?
Debugging
ASR
DiskProbe
DMDIAG |
|
Definition
| ASR -ASR is a last resort option to use after you have unsuccessfully tried other recovery methods, such as rolling back drivers, restoring from backups, performing parallel installations, and using System Restore |
|
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Term
What device increases the number of PCI slots on a motherboard?
Riser card
CNR slot
Daughter board
Planar board |
|
Definition
|
|
Term
Under which scenario would it be appropriate to provide a laptop user with a fixed-input power supply?
The laptop will never be shut down.
The laptop will not be connected to external peripherals.
The laptop will always be connected to AC power.
The laptop will only be used in a single country. |
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Definition
| The laptop will only be used in a single country. |
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Term
How should you install the most recent hotfixes to a customer's computer running Microsoft Windows XP that does NOT have the latest service pack applied?
Download and install the most recent hotfixes from Microsoft.
Install the most recent service pack, from CD or download, and then download and install the more recent hotfixes from Microsoft.
Download and install the most recent service pack from Microsoft.
Install the most recent service pack from CD |
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Definition
| Install the most recent service pack, from CD or download, and then download and install the more recent hotfixes from Microsoft. |
|
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Term
You create a batch file that contains the following statement:
cd C:\Windows\System
You need to create a file that shows a list of all the files in the C:\Windows\System directory.
Which command should you use?
copy C:\Windows\System sysfiles.txt
dir > sysfiles.txt
xcopy sysfiles.txt
dir | sysfiles.txt |
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Definition
|
|
Term
Which of the following security concerns is more relevant to healthcare providers than automobile manufacturers?
Allowing access to strategic business data on a need-to-know basis
Keeping anti-virus software up-to-date
Protecting against social engineering attacks
Compliance with data privacy laws |
|
Definition
| Compliance with data privacy laws |
|
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Term
When is it acceptable to open files on a customer's computer?
When necessary as part of the troubleshooting process
When the customer appears to have personal files on the computer
When you suspect the files were downloaded from the Internet
When the files are fragmented |
|
Definition
| When necessary as part of the troubleshooting process |
|
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Term
You have a laptop that has an external monitor connected. What would you use to toggle the video signal to the external monitor?
DualView
Fn key
Auto-switching
Touch pad |
|
Definition
|
|
Term
You manage your company's IT department. You are planning to hire six new technicians.
Which of the following will BEST help technicians learn how to troubleshoot user problems?
Application documentation
Training materials
User manuals
Internet resources |
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Definition
|
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Term
A computer running Windows 7 has the following address:
FE80::2AA:FF:FE3F:2A1C
How is this address used?
To communicate between subnets on the same network
To provide loopback communications for testing
To provide a globally unique unicast address
To communicate with other hosts on the same subnet |
|
Definition
| To communicate with other hosts on the same subnet |
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Term
Which types of RAM should be used in a mission critical server, such as an application web server? (Choose two.)
ECC RAM
Non-Parity RAM
Parity RAM
EDO-RAM
SO-DIMM |
|
Definition
|
|
Term
A customer upgrades a computer from Windows 98 to Windows XP Professional. The customer calls to complain that Windows XP stopped working a month after installation.
What should you tell the customer?
Tell the customer to contact Microsoft and activate the copy of Windows XP.
Tell the customer to install Windows XP as a clean installation.
Tell the customer to start the computer in Safe Mode.
Tell the customer to run a repair installation. |
|
Definition
| Tell the customer to contact Microsoft and activate the copy of Windows XP. |
|
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Term
Which wireless network standard specifies transmission at 2.4 GHz and a maximum transmission speed of 11 Mbps?
802.11a
802.11b
802.11g
802.11n |
|
Definition
|
|
Term
What Windows command-line utility lets you encrypt individual files?
Convert
Xcopy
Cipher
Attrib |
|
Definition
|
|
Term
Which benefit is provided by dual-channel RAM?
Increased bandwidth on the bus between the CPU and memory
Fault tolerance if one RAM chip experiences an error
Faster access to frequently-used data
Memory access by both cores in a dual core processor |
|
Definition
| Increased bandwidth on the bus between the CPU and memory |
|
|
Term
Which term describes the ability for a portable PC's power adapter to change its rated input voltage?
Advanced Power Management (APM)
Advanced Configuration and Power Interface (ACPI)
System Management Mode (SMM)
Auto-Switching |
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Definition
|
|
Term
You install a printer using the USB interface and set the configuration options.
What should you do to optimize print quality?
Calibrate the ink cartridges (align print head).
Increase the size of the spooler file.
Print a test page.
Use the parallel interface instead of the USB interface. |
|
Definition
| Calibrate the ink cartridges (align print head). |
|
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Term
Your Windows XP computer fails to boot normally. It starts in Safe Mode.
Which startup option will allow you to create a file that you can examine to identify the drivers that failed to load?
Enable VGA Mode
Recovery Console
Debugging Mode
Enable Boot Logging |
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Definition
|
|
Term
Your Windows XP computer fails to boot normally. It starts in Safe Mode.
Which startup option will allow you to create a file that you can examine to identify the drivers that failed to load?
Enable VGA Mode
Recovery Console
Debugging Mode
Enable Boot Logging |
|
Definition
|
|
Term
Which of the following Wi-Fi adapters are specific to laptops? (Choose three.)
Wi-Fi CardBus adapter
PCI Wi-Fi card
Wi-Fi Express card
USB Wi-Fi adapter
Mini-PCI Wi-Fi adapter |
|
Definition
Wi-Fi CardBus adapter
Wi-Fi Express card
Mini-PCI Wi-Fi adapter |
|
|
Term
What is the maximum indoor range for a wireless router using the 802.11g protocol?
50 feet
150 feet
600 feet
300 feet |
|
Definition
|
|
Term
Which statements correctly identify differences between BitLocker and EFS? (Choose two.)
BitLocker requires at least two disk partitions, and EFS does not.
BitLocker functions at the volume level, while EFS functions at the file system level.
BitLocker provides encryption for wireless networks, and EFS provides encryption for stand-alone computers.
BitLocker encrypts data during transmission, and EFS encrypts data when it is stored to disk.
BitLocker can only be used with Windows versions prior to Vista. |
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Definition
BitLocker requires at least two disk partitions, and EFS does not.
BitLocker functions at the volume level, while EFS functions at the file system level. |
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Term
A customer is having printer problems. The customer says, "The printout was bad."
Which of the following is an example of a clarifying question?
Did the printer work before?
Were the characters blurry?
Has this happened before?
What application were you using? |
|
Definition
| Were the characters blurry? |
|
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Term
Which motherboard form factor is designed for small form factor computers but usually uses the same northbridge and southbridge chipsets and power connectors as the most widely used motherboard form factor?
BTX
Micro ATX
ATX
NLX |
|
Definition
|
|
Term
Although all batteries should be checked for hazardous content before disposal, which battery types require special procedures for disposal/recycling due to dangerous chemical content? (Choose three.)
Mercuric Oxide
Alkaline
Zinc
Lithium
Nickel Hydride
Nickel-Cadmium |
|
Definition
Mercuric Oxide
Lithium
Nickel-Cadmium |
|
|
Term
Your laptop does not provide sufficient I/O ports to meet your needs. You are trying to decide whether a docking station or port replicator is more appropriate to your needs.
What additional hardware support is provided by both a docking station and a port replicator? (Choose two.)
Serial interface connector
PCI slot
Hard disk bay
Removable media bay
USB port |
|
Definition
Serial interface connector
USB port |
|
|
Term
A computer running Microsoft Windows XP has been validated as genuine through the Windows Genuine Advantage (WGA) program. You want to ensure that security updates are applied automatically without your intervention.
What is the minimum physical configuration requirement for supporting automatic Windows updates?
The computer must have as-needed access to the Internet.
The computer must have full-time access to the Internet.
The computer must be deployed as part of a Windows Active Directory domain.
The computer must be deployed as part of a Windows-based network. |
|
Definition
| he computer must have as-needed access to the Internet. |
|
|
Term
What are the minimum requirements to install Windows XP Professional on a PC? (Choose three.)
64 MB RAM
Pentium 233 or equivalent
Pentium 333 or equivalent
128 MB RAM
1.5 GB available disk space
2.0 GB available disk space |
|
Definition
64 MB RAM
Pentium 233 or equivalent
1.5 GB available disk space |
|
|
Term
Which statement correctly describes computers that belong to the same Active Directory domain?
Access to resources can be granted or denied to any domain user or group.
A password can be assigned to each shared resource.
All computers in a domain are part of the same peer-to-peer network.
All computers in a domain must be located on the same network segment. |
|
Definition
| Access to resources can be granted or denied to any domain user or group. |
|
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Term
You need to compare DDR2-667 with DDR3-1600. Which statement is correct?
DDR3-1600 has a higher peak transfer rate than DDR2-667.
DDR3-1600 chips can be installed in a DDR2 slot.
DDR2-667 chips can be installed in a DDR3 slot.
DDR2-667 has a higher data rate than DDR3-1600 |
|
Definition
| DDR3-1600 has a higher peak transfer rate than DDR2-667. |
|
|
Term
Which statement correctly describes SRAM?
SRAM provides better performance than DRAM.
SRAM consumes more power than DRAM.
SRAM cannot be used in embedded applications.
SRAM must periodically refresh its capacitor charge. |
|
Definition
| SRAM provides better performance than DRAM. |
|
|
Term
What tool allows you to check your system for compatibility prior to installing a new version of Windows?
Upgrade Advisor
Windows Update
Disk Cleanup
MSCONFIG
Windows Error Reporting |
|
Definition
|
|
Term
You are removing the expansion cards from a motherboard to provide better access for cleaning.
What should you do with the expansion cards while you are cleaning the motherboard? (Choose two.)
Set the cards on the metal case.
Set the cards on top of separate antistatic bags.
Insert each card in a separate antistatic bag.
Set the cards, component side down, on a table or desk.
Set the cards on a grounded antistatic mat. |
|
Definition
Insert each card in a separate antistatic bag.
Set the cards on a grounded antistatic mat. |
|
|
Term
A user reports that his computer does not play audio. The computer is running Windows 7.
You want to remotely view information about the computer's operating system version, installed drivers, and Interrupt Request (IRQ) settings.
What tool should you use?
Msinfo32
DxDiag
Msconfig
Computer Management |
|
Definition
|
|
Term
What does the memory test that occurs at boot up do?
Tests CPU burst speed
Tests RAM refresh rate and speed
Counts RAM locations
Counts HDD memory locations
Tests ROM memory locations
Tests HDD memory locations |
|
Definition
|
|
Term
You install a new secandary hard drive in an older Pentium machine. When the computer boots into Microsoft Windows XP, the hard drive does not appear in any disk management utility.
What should you check first? (Choose four.)
BIOS IDE settings
IDE connector
Jumpers on the hard drive
Hard drive's Molex connector
Power for the motherboard
FDD cable
Berg connectors |
|
Definition
BIOS IDE settings
IDE connector
Jumpers on the hard drive
Hard drive's Molex connector |
|
|
Term
You need to make an ASR recovery set for your Windows XP Professional computer.
What tool should you use?
Windows Backup
System Restore
MSCONFIG
Recovery Console |
|
Definition
|
|
Term
A user complains that a laptop's LCD screen stopped working suddenly. The user was typing when the LCD screen went dark. The laptop has a port that supports an external VGA monitor.
You want to talk the user through correcting the problem over the phone, if possible. The user is concerned about losing unsaved work on the computer.
What is the first thing you should have the user try?
Connect a VGA monitor to the external VGA port.
Hold the function (Fn) key and toggle the LCD screen key.
Press the laptop power button.
Shut down the laptop and restart in Safe mode. |
|
Definition
| Hold the function (Fn) key and toggle the LCD screen key. |
|
|
Term
You partition a hard disk with an extended partition divided into three logical drives.
What must you do before you can use the logical drives?
Run a low-level format on each drive.
Format each drive with a file system.
Assign drive letters.
Recreate the master boot record (MBR).
Create folders for your documents and programs. |
|
Definition
| Format each drive with a file system. |
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