Term
Chick-fil-A Brand Positioning |
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Definition
*Get ppl to eat chicken>hamburger Brand Position A. For ppl on the go B. Fast food C. America's best chicken ***The Premium Alternative to Hamburgers -Comedy with cows saying eat chicken |
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Term
The Communication Model SMCMR (Source, msg, channel, message, receiver) |
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Definition
Source (S), sender puts message into words/pic (M), Msg presented through channel of com. (C) Msg interpreted by receiver (R) Feedback by receiver response. Noise= interruptions communication Clutter= lots of msg all competing for consumer |
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Term
Perception Perception Drivers: Selective Perception |
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Definition
Perception: Process we receive info through; five senses Selective Perception: Consumers are selective with their messages they accept |
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Term
Perception Drivers: Exposure |
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Definition
Test perception whether market msg is seen/heard; try to find best way to reach consumer |
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Term
Perception Drivers: Selective Attention |
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Definition
Process by which receiver chooses to respond to msg |
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Term
Perception Drivers: Interest/Relevance |
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Definition
Level of interest=stickiness; how much grab Relevance= connects to ppl on personal level |
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Term
Perception Drivers: Awareness/Recog.(Recall) |
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Definition
Awareness=when ad makes an impression Recall= ppl remember what ad said |
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Term
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Definition
Msg cues given below threshold of perception |
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Term
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Definition
Mirror our feelings about something |
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Term
Affective Response Driver: Wants |
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Definition
Wants= driven by emotions, wishes/impulses |
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Term
Affective Response Driver: Feelings |
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Definition
Emotional Appeals= Ads that arouse feelings |
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Term
Affective Response Driver: Liking |
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Definition
Two Parts: 1. Liking the brand 2. Liking the ad Liking= reflects personality of brand/ad's execution |
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Term
Affective Response Driver: Resonate |
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Definition
Resonance= feeling that msg "rings true" Res>Like= Res has self-identification skill |
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Term
Cognitive Response Driver: Need |
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Definition
Need= something we think about based on feelings |
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Term
Cognitive Response Driver: Cognitive Learning |
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Definition
Cog Learning= Information/explanations lead to understanding |
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Term
Cognitive Response Driver: Differentiation and Recall |
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Definition
Differentiation= consumers ability to separate one brand from another Recall=Recalling ad message/brand/points |
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Term
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Definition
Communicating through symbolism |
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Term
Association Driver: Brand Linkage |
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Definition
How much associations/consumer's interest is connected to the brand |
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Term
Association Driver:Symbolism |
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Definition
W/ association, brand takes on symoblic meaning; brand stands for certain qualities Rolex=baller |
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Term
Association Driver:Conditioned learning |
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Definition
Group of thoughts/feelings become linked to brand through repetition of msg Social learning= Learning by watching others; learn how to dress by how others dress |
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Term
Association Driver: Transformation |
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Definition
Product takes on meaning when it is transformed from mere product into specialness |
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Term
Persuasion Driver: Motiviation |
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Definition
Desire to be someway/something prompts person to act in certain way |
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Term
Persuasion Driver: Influence |
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Definition
Your own influence vs. others' that may shape you |
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Term
Persuasion Driver: Involvement |
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Definition
The degree to which you are engaged in seeing an ad and the response as it correlates in making a product decision. High involvement= makeup over toothpast |
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Term
Persuasion Driver: Conviction Preferrence and intention |
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Definition
Consumer convinced bymsg Preference/Intention: Intention can be heightened by rewards, i.e. good deals |
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Term
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Definition
Brand loyalty--> Customer satisfaction |
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Term
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Definition
Trial=Try a product Risk lessened |
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Term
Behavioral Driver: Advocate/refer |
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Definition
Satisfied customer refers product to friend |
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Term
Behavioral Driver: Prevent |
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Definition
Ads prevent against smoking/guns |
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