Password Resets

The internal MNA team will no longer be able to reset your password once you lose/forget it. You will have to call Acumen Epic Support @

Care Everywhere

Care Everywhere DOES NOT update on its own. You will have to click the button to update the most current information available through Care Everywhere.

Rooming Dots

Yellow Dot = Being Worked Up

Blue Dot = Order Needs to be Taken Care Of

Green Dot = Ready to be Seen by Provider

Black Dot = Lab Ready

Clinic Staff Begin Workup/Chart Touches

Clinic Staff Begin Workup/Chart Touches

Clinic staff should NOT being workup or access chart for actionable items until the patient is marked as Arrived.  If you being work while the patient is marked as Present, you will keep the front desk from completing their work.

Appointment Status Information

• Appointment Status: Present = Patient is at the front desk and they are going through the Front Desk workup process

• Appointment Status: Arrived = The patient is ready to be called back for workup

Charges DO NOT Drop Until Note is Signed

Even if a charge is entered by the provider or ancillary staff, the charge does not "drop" to a work queue to be processed until the note is signed.  The Billing Staff will have NO CONTROL and will not be able to process any charges without a note!