Which of the following is MOST likely to contain hazardous voltages? 

A. CD-ROM drive

B. External USB drive

C. Inkjet printer

D. CRT display

Answer

D. CRT display

Answer

 VGA

Which of the following connectors would terminate a POTS connection?

A. BNC

B. F

C. RJ-45

D. RJ-11

Answer

D. RJ-11

Which of the following features of a CPU socket is designed to make installation of a CPU easier?

A. Plug and Play

B. Lower latency

C. Zero Insertion force

D. Heatsinks

Answer

C. Zero Insertion Force (ZIF)

Which of the following connection types is MOST likely to be used to connect an internal hard drive to a computer?

A. IDE

B. DVI

C. Parallel

D. eSATA

Answer

A. IDE

Which of the following is MOST likely to be supplied from a PC power supply unit? (Select two)

A. 1V

B. 1.7V

C. 3.3V

D. 5V

E. 9V

Answer

C. 3.3V

D. 5V

A corporate technician has been tasked with providing a thin client PC for a new employee. Which of the following configurations would be the MOST appropriate?

A. A PC with the maximum amount of supported RAM

B. A PC equipped with high end audio and video cards

C. A PC that meets the minimum requirements for running an OS

D. A PC with the most powerful processor

Answer

C. A PC that meets the minimum requirements for running an OS

Which of the following settings is controlled by jumpers?

A. Chassis

B. Fan speed

C. USB Voltage

D. Drive hierarchy

Answer

D. Drive hierarchy

Which of the following is a benefit of using ECC memory?

A. Corrects memory errors

B. Allows 64 bit operating systems

C. Prevents disk errors

D. Uses lower voltage

Answer

A. Corrects memory errors

Which of the following connection types has the LONGEST transmission limitation in terms of distance?

A. USB 3.0

B. CAT6

C. Fiber

D. CAT5

Answer

C. Fiber

For the best performance, a high-end graphics card should be installed in which of the following slots?

A. PCIe x16

B. AGP 4x

C. PCI x2

D. PCI

Answer

A. PCIe x16

A motherboard contains four memory slots. Two of the slots are colored blue and two are colored black. Which of the following would be the correct way to populate memory in the slots for the best performance?

A. Slower memory in both blue slots and faster memory in both black slots

B. Memory that matches in speed and size in either both blue slots and both black slots.

C. Faster memory in both blue slots and slower memory in both black slots

D. Place memory in either both black slots or both blue slots but not both at the same time

Answer

B. Memory that matches in speed and size in either blue slots and both black slots

Which of the following RAM types are compatiable with PC2700 and maintain the same performance?

A. PC 2400

B. PC 3200

C. PC 4200

D. PC 5300

Answer

B. PC 3200

Which of the following connection types is MOST commonly used to connect external hard drives to a PC? (Select two)

A. SATA

B. PATA

C. IDE

D. eSATA

E. USB

Answer

D. eSATA

E. USB

Which of the following BEST represents a hardware requirement for building a PC that will specialize in gaming? ( Select two)

A. Large hard drive space

B. Specialized cooling

C. HDMI output

D. TV tuner

E. High-end graphics card

Answer

B. Specialized cooling

E. High-end graphics card

Which of the following BEST represents a hardware requirement for building a PC that will specialize in being a Home Server? ( Select two)

A. Virtualization support

B. Touch screen interface

C. Gigabit Ethernet

D. RAID array

E. Dual monitors

Answers

C. Gigabit Ethernet

D. RAID array

In reference to express card types ( e.g. Express card 34 and Express card 54), which of the following BEST describes what the numbers indicate?

A. Size of the memory allocation

B. Size of the expansion slot

C. The IEEE specification that it originated from

D. Numberof available communication channels

Answer

B. Size of the expansion slot

Which of the following should a technician do FIRST in the BIOS to set up drive encryption?

A. Enable e SATA support

B. Run built-in diagnostics

C. Enable TPM

D. Enable virtualization support

Answer

C. Enable TPM

Thermal paste is used with which of the following components?

A. Fan

B. Heat sink

c. Motherboard

D. RAM

Answer

B. Heat sink

Ann, a customer, requests a high-capacity, cost effective backup media that she can administer and store offsite with no assistance. Which of the following media typpes would BEST meet Ann's request?

A. Tape

B. DVD

C. Floppy

D. SSD

Answer

A. Tape

A user already has 2 RAM modules in a 64 bit Windows 7 PC. Each is a 1 GB DDR-PC1600 RAM module. The user has additional RAM modules that are each 2GB DDR-PC800. Which of the following is true about the PC after installing the addional RAM modules?

A. The system only accesses the pair of 2GB RAM modules

B. The system accesses all RAM at 100MHZ

C. The system enables ECC on all RAM modules

D. The system will not work as all RAM has to be equal sizes

Answer

B. The system accesses all RAM at 100MHZ

Which of the following devices requires 12V of power from the power supply?

A. Serial port

B. CD-ROM Drive

C. Parallel Port

D. Audio Jack

Answer

B. CD-ROM Drive

A user wishes to dispose of a CRT monitor that is no longer working. Which of the following steps should a technician complete before proceeding with the disposal?

A. Break the glass in the CRT in a controlled environment to prevent injury

B. Discharge all capacitors in the CRT and remove them before disposal

C. Ensure familiarity and compliance with all relevant local regulations

D. Ensure that the monitor is no longer working and repair if possible

Answer

C. Ensure familiarity and compliance with all relevant local regulations

When troubleshooting a PC that intermittenly shuts off, which of the following should be monitored?

A. Boot sequence

B. CPU temperature

C. SMART temperature

D. TPM module

Answer

B. CPU temperature

A technician is giving a safety class to new employees. Which of the following contains potentially dangerous voltages and should be handled with care, even if the power has been recently disconnected?

A. Laser printer

B. Wireless router

C. Paper shredder

D. CRT monitor

Answer

D. CRT monitor

A home user's PC has an over-clocked CPU with a relatively small heat sink, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively?

A. Replace the CPU heat sink with a high RPM fan

B. Purchase an energy efficient power supply

C. Not over-clocking the CPU

D. Liquid cooling system

Answer

D. Liquid cooling system

A technician is tasked with improving the speed at which a system boots and loads applications as well as improving data availibility. Which of the following should the technician implement?

A. Upgrade external storage to USB 3.0

B. Upgrade non RAID hard drives to SSD

C. Configure software RAID 5

D. Install additional eSATA drives

Answer

C. Configure software RAID 5

The tower of Hanoi is MOST likely configured in a system which implements:

A. A high RPM drive

B. A Tape drive

C. An externally attached storage

D. A RAID configuration

Answer

B. A Tape drive

An end user is designing a PC with a clear acrylic access panel to show off the insides. The user wants the inside to stay cool, but dust free as possible. Which of the following would be the BEST to meet this scenario?

A. Create a positive pressure air flow with unfiltered exhausts

B. Create a positive pressure air flow with filtered intakes and unfiltered exhausts

C. Create a negative pressure air flow with unfiltered intakes and unfiltered exhausts

D. Create a negative pressure air flow with filtered exhausts and unfiltered exhausts

Answer

B. Create a positive pressure airflow with filtered intakes and unfiltered exhausts

Which of the following is the MAXIMUM transfer speed of USB 2.0?

A. 100Mbps

B. 400 Mbps

C. 420 Mbps

D. 480 Mbps

Answer

D. 480 Mbps

Which of the following display connections has 15 pins?

A. RGB

B. VGA

C. DVI

D. HDMI

Answer

B. VGA

Which of the following connector types is only used for Coaxial?

A. RJ-11

B. ST

C. F

D. RJ-45

Answer

C. F

Which of the following types of RAM can be used in a dual channel configuration?

A. SDRAM

B. RAMBUS

C. DDR

D. DIMM

Answer

C. DDR

Which of the following is the BEST way to explain RAID to a non technical user?

A. "RAID is a dynamic logical disk management system"

B. " RAID uses multiple hard disks to increase performance and/or provide protection against data loss."

C. " RAID uses data striping to reduce hard drive write time and parity bits to reconstruct the data from a failed hard drive"

D. " RAID stands for Redundancy Array of Independent Disks"

Answer

B. "RAID uses multiple hard disks to increase performance and/or provide protection against data loss"

A client wants a technician to install more RAM on their graphics workstation. The client has provided a 4 GB SODIMM and had problems installing it. Which of the following is the probable reason for this?

A. Graphic workstations require flash memory

B. The memory is incompatible for the workstation

C. Graphic workstations require solid state memory

D. The workstation has no available memory slots

Answer

B. The memory is incompatible for the workstation

Which of the following MUST be performed when installing a PCI sound card for use instead of the on board sound?

A. Install drivers

B. Install additional memory

C. Configure the jumpers

D. Flash the BIOS

Answer

A. Install drivers

Which of the following hard drive types would be considered the MOST likely to survive a fall?

A. SCSI

B. Solid State

C. IDE

D. SATA

Answer

B. Solid State

Which of the following are the MOST important factors to address when a technician is choosing the components for a CAD workstation? (Select THREE)

A. Large drive space allocation

B. Powerful sound card

C. Multiple network cards

D. Multiple large HD monitors

E. Powerful video card

F. Maximum RAM

G. Powerful processor

Answer

E. Powerful video card

F. Maximum RAM

G. Powerful processor

Which of the following allows a technician to enable support for a USB 1.1 device?

A. MBR

B. HCL

C. BIOS

D. AGP

Answer

C. BIOS

Which of the following connectors from a power supply should be used with a graphics expansion card?

A. 8 pin 12 volt

B. PCIe 6 pin

C. 20 pin

D. SATA

Answer

B. PCIe 6 pin

An end user requires a computer to support computer aided drafting and computer aided modeling. Which of the following component packages should a technician recommend to the end user?

A. Powerful processor, high end graphics card and maximum RAM

B. File streaming, printer sharing and a RAID array

C. Surround sound audio, compact form factor, HDMI output

D. Processor and RAM that meets minimum Windows requirements

Answer

A. Powerful processor, high end graphics card and maximum RAM

After installing a bar code reader, which of the following is commonly done to configure the reader?

A. Scan in program codes

B. Enable the code reader in the BIOS

C. Use Device Manager to enable I/R ports

D. Adjust jumper switches

Answer

A. Scan in program codes

Which of the following expansion slots would support the HIGHEST transfer speeds for high end graphics cards? (Select two)

A. PCIe

B. AGP 8x

C. PCI

D. ISA

E. AGP

Answer

A. PCIe

B. AGP 8x

Which of the following represents a connector that supports the connection of external devices? (Select two)

A. IEEE 1394

B. eSATA

C. EIDE

D. SATA

E. IDE

Answer

A. IEEE 1394

B. eSATA

Which of the following are the MOST important considerations when configuring a PC that will be used for a CAD/ CAM workstation? (Select two)

A. Gigabit NIC

B.HDMI output

C. Maximum RAM

D. Powerful processor

E. High end audio card

Answer

C. Maximum RAM

D. Powerful processor

Which of the following input devices allows multiple PC's to share a common display?

A. Router

B. Bridge

C. KVM

D. Wireless keyboard

Answer

C. KVM

The helpdesk technician has been tasked to reinstall the OS on a desktop and has already inserted the OS install disk in the CD-ROM. Which of the following would MOST likely need to be configured within the BIOS to continue reinstalling the OS?

A. BIOS Password

B. Flash BIOS for firmware upgrade

C. Boot sequence

D. Clock speed

Answer

C. Boot sequence

A user is requesting assistance in building a custom made PC for home theater use to connect to their existing large LCD screen. Which of the following components should MOST likely be recommended? (select two)

A. Large IDE hard drive

B. HDMI output

C. Dual monitors

D. RAID ARRAY

E. TV tuner

Answer

B. HDMI output

C. TV tuner

Which of the following devices might need drivers installed so that it can be recognized by the operating system and function properly?

A. Speakers

B. Monitors

C. Scanners

D. Projectors

Answer

C. Scanners

Which of the following would provide continuous power to various devices connected to it during a power surge or outage?

A. Line conditioner

B. Power strip

C. Battery backup

D. Surge suppressor

Answer

C. Battery backup

Which of the following memory features allows for the protection against random inconsistences in the transfer of data?

A. Low latency

B. dual channel

C. ECC

D. Single channel

Answer

C. ECC

Primary system functions like basic boot priorities, voltage parameters for the processor, and SATA options are configured in which of the following areas of a PC system?

A. MBR

B.CMOS

C. VRAM

D. BIOS

Answer

D. BIOS

Which of the following storage media would be used to build a RAID 5 array?

A. Dual layer DVDs

B. SATA HDDs

C.Flash drives

D. Blu-ray discs

Answer

B. SATA HDDs

Which of the following video cable types would be MOST likely to experience gradual, degraded signal quaility over a long distance?

A. HDMI

B. Display Port

C. VGA

D. DVI

Answer

C. VGA

A DVI-D cable is generally used for which of the following computer functions?

A. delivering audio

B. Delivering audio and video

C. delivering video only

D. Delivering an analog signal

Answer

C. Delivering video only

A technician is instructed to configure a workstation to boot the OS from the network. The technician must enable which of the following FIRST?

A. PXE

B. WOL

C. WiFi

D. UPNP

Answer

A. PXE

A technician is troubleshooting a PC with multiple volumes. To verify which are active and assigned drive letters, the technician should use the LIST function of which of the following commands?

A. extract

B. diskpart

C. bootrec

D. chkdsk

Answer

B. diskpart

When using Microsoft Windows 8.1 Operating system, which of the following features allows scripts and snippets to run?

A. One Drive

B. XP mode

C. Power Shell

D. Windows Firewall

Answer

C. Power Shell

A PC technician notices that the printers deployed via a new Group Policy are not showing up on the workstation. Which of the following commands should be run on the PC?

A. extract

B. robocopy

C. gpupdate

D. tasklist

Answer

C. gpupdate

A technician is tasked with installing Windows on numerous network PCs. Which of the following is the QUICKEST method for getting a standard configuration to the PCs?

A. Prebuilt image using PXE

B. Single solid state/flash drive with answer file

C. Hot swappable image drive

D. Internal hard drive partition with the image

Answer

A. Prebuilt image using PXE

A user prefers an external monitor, mouse and keyboard for a laptop. The user does not want to use the built-in screen; however, when the laptop lid is closed, it goes into sleep mode. Which of the following Control Panel items can be used to disable this feature?

A. Action Center

B. System

C. Display Settings

D. Power options

Answer

D. Power Options

A technician is remotely connecting to a workstation using SSH to transfer a security hotfix. Which of the following command line tools would the technician use to create a directory to store the hotfix?

A. DIR

B. RD

C. CD

D. MD

Answer

D. MD

A small office experiences frequent power outages. Upon rebooting the Windows workstations after each power outage, users report the inability to open shared files. Which of the following MUST a technician configure to resolve this issue in the future?

A. Check the "Reconnect at logon" checkbox for the mapped network drive

B. Connect all computers in the office to UPS devices

C. Re-map the mapped network drive with the domain administrator account

D. Replace the hard drives on the file server hosting the shared files

Answer

A. Check the "Reconnect at logon" checkbox for the mapped network drive

Which of the following updates should be performed on a regular basis to ensure the OS has the latest security patches?

A. Anti-malware updates

B. Driver updates

C. Windows updates

D. Firmware updates

Answer

C. Windows updates

A technician is trying to install Windows on a computer. The install process reports there are no storage devices available, but the BIOS shows a hard drive is installed. Which of the following does the technician need to do?

A. Create a primary partition

B. Use NTFS

C. Enable PXE

D. Install third party drivers

A customer with a PC has requested assistance setting up Windows 7 parental controls within the web browser. The customer would like to limit how much time a child can spend on a particular website. Which of the following tabs under Internet options will allow the user to create those settings?

A. Privacy

B. Advanced

C. Security

D. Content

Answer

D. Content

A technician is performing a clean install of Windows on a new hard drive from a factory DVD, but the computer does not recognize the optical disc. A " non system disk or disk error" is observed. Which of the following should the technician do first?

A. Update the Motherboard firmware

B. Check the cables

C. Replace the optical drive

D. Check the BIOS settings

Answer

D. Check the BIOS settings

An administrator has a new workstation that has been loaded with the windows OS and configured with the proper IP settings. The workstation needs to be added to the corporation's domain. Which of the following utilities will the administrator access to configure this setting?

A. System Properties

B. System Information

C. System Protection

D. System Management

Answer

A. System properties

A technician is attempting to remove malware from a customer's workstation. Which of the following Control Panel utilities should the technician use?

A. Folder Options> View hidden files

B. System> Performance

C. Display settings> refresh rate

D. Internet Options> Privacy

Answer

A. Folder Options> View hidden files

Which of the following should be used to ensure that a Windows OS is functioning optimally?

A. Driver updates

B. Scheduled backups

C. Application updates

D. Restore updates

Answer

A. Driver updates

A technician needs to log into a user's computer to fix the user's corrupt local profile. Which of the following connectivity tools will allow the technician to connect to the user's computer?

A. Remote assistance

B. Virtual Private Network

C. Computer Management

D. Remote Desktop

Answer

D. Remote Desktop

An end user needs to completely re-intall Windows 7 on a home computer but it did not come with any OS discs. How would a technician accomplish this?

A. Recovery partition

B. Primary partition

C. System restore

D. System refresh

Answer

A. Recovery partition

A user is unable to find the preferred default network printers list in the user profile. Which of the following is the FIRST step that should be taken?

A. Map printer

B. Reboot computer

C. Check to see if printer is turned on

D. Log in as a different user and see if printer is mapped

Answer

A. Map printer

A technician needs to perform a backup while a system is running. Which of the following services allows this task to be accomplished?

A. Robocopy

B. Shadow copy

C. Xcopy

D. System restore

Answer

B. Shadow copy

A technician has been tasked with loading the operating system on every PC with a blank hard drive on a network. The technician wishes to install the operating system with minimal physical interaction with the PCs. Which of the following is the BEST way to accomplish this?

A. Clone the operating system from an image onto optical media

B. Use the original software media to load the operation system on every PC

C. Set up a central image that the PCs can load from a PXE boot

D. Create an image and copy it from a USB drive using an unattended answer file

Answer

C. Set up a central image that the PCs can load from a PXE boot

A technician is navagating through a Windows OS via command prompt. The technician needs to display the content of a folder. Which of the following is the BEST option for accomplishing this task?

A. DIR

B. LS

C. RD

D. CMD

Answer

A. DIR

A network administrator needs to connect to resources from an offsite location while ensuring the traffic is protected. Which of the following should the administrator use to gain access to the secure network?

A. SSH

B. VPN

C. SFTP

D.RDP

Answer

B. VPN

A user states that when typing in directions on a navagation website, the map is not viewable in a newer web browser. The technician runs updates to JAVA, but is stoll unable to view the map. The technician should change which of the following Internet options?

A. Compatibility view

B. Manage add ons

C. Clear browser

D. Pop up blocker

Answer

A. Compatibility view

A technician has successfully completed a gpupdate from a CMD box of user's PC and is ready to move to the next user. Which of the following is the appropriate NEXT step? (Select two)

A. View the CMD process in the Task Manager

B. Type EXIT at the command prompt and press ENTER

C. Click the "X" in the top right of the CMD window

D. Select switch User on the PC

Answer

B. Type EXIT at the command prompt and press ENTER

D. Select switch User on the PC

Ann, a user, discovers that all of her documents will not open. The documents open properly on another computer. Which of the following tools will be the FASTEST for the technician to use to allow the documents to open?

A. Backup

B. Recovery Image

C. chkdsk

D. System Restore

Answer

D. System restore

A technician is tasked with enabling TLS version 1.0, 1.1 and 1.2 on a client Internet Explorer browser. Which of the following Internet Options Tabs should the technician look to enable the aforementioned TLS settings?

A. Advanced

B. Security

C. Privacy

D. Connections

Answer

A. Advanced

Which of the following network hosts would MOST LIKELY provide the services needed to allow client access to internet web pages?

A. File server

B. Web server

C. WINS server

D. Proxy server

Answer

D. Proxy server

Which of the following best practices is used to fix a zero-day vulnerability on Linux?

A. Scheduled backup

B. Scheduled disk maintenance

C. Patch management

D. Antivirus update

Answer

C. Patch management

Which of the following tools is used to type or paste recovery commands directly into a Linux box?

A. Shell/terminal

B. Backup/time machine

C. Command/CMD

D. Restore/snapshot

Answer

A. Shell/terminal

A technician is installing Bluetooth speakers in a conference room. Which of the following will be the average operating range of the speakers?

A. 10 feet (3 meters)

B. 15 feet (5 meters)

C. 30 feet (9 meters)

D. 45 feet ( 14 meters)

Answer

C. 30 feet ( 9 meters)

A network technician has been tasked with deploying new VOIP phones on a network. When the technician plugs the Ethernet cable for the phone into the wall port, the phone fails to turn on. When the technician plugs the Ethernet cable directly into the computer, the computer is able to access the network. Which of the following is the MOST likely cause of this issue?

A. The network switch does not support PoE

B. The technician is connecting the phone to the wrong network

C. The firewall on the network is blocking access to the DHCP server

D. The Ethernet cable is wrong type

Answer

A. The network switch does not support PoE

A technican cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this?

A. NSLOOKUP

B. IPCONFIG

C. PING

D. TRACERT

Answer

D. TRACERT

A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet (152 meters) in distance. Which of the following connectors should the technician use?

A. BNC

B. LC

C. ST

D. F

Answer

C. ST

A technician is responsible for setting up laptops in a small room for a small conference. The laptops need to communicate with each other as well as a workstation in the room. The workstation has a wireless expansion card. A switch is not available for the laptops and they cannot accessthe corporate network. Which of the following does the technician need to implement?

A. Adhock network

B. Bluetooth network

C. Serial network

D. USB network

Answer

A. Adhock network

A user wants pages 1-5 separated from 6-8 when they are retrieved from the printer. Which of the following settings would the user change in the print job to ensure the pages are separated?

A. Duplex

B. Collate

C. Orientation

D. Quality

Answer

B. Collate

A video projector shows the image from a laptop, but everything is colored blue. Which of the following is the MOST likely cause?

A. Dead pixels

B. Video resolution

C. Failing lamp

D. VGA connection

Answer

D. VGA connection

A new company is thinking of upgrading its media workstation in the conference room. The computer will be predominantly used for graphically intensive presentations, slideshows and video gaming tournaments. Which of the following BEST satisfies the needs of the company?

A. High-end video, high-end audio, multicore processor

B. Minimum RAM required, network connectivity, high-end cooling

C. Media streaming, file sharing, gigabit NIC, dual monitors TV tuner

D. Network connectivity, TV tuner, surround sound audio, dual monitors

Answer

A. High-end video, high-end audio, multicore processor

Which of the following would likely be the MOST cost effective media to use for storing 8GB of data?

A. DVD RW

B. CD-ROM

C. Tape Backup

D. DVD+R DL

Answer

D. DVD+R DL

Which of the following is an advantage of using static IP addresses for a business?

A. High availability

B. Simplifies IP management

C. Lower security risk

D. Scalability for upgrades

Answer

A. High availability

Which of the following is an advantage of UDP over TCP?

A. It is connection based

B. It uses flow control

C. It transfers packets faster

D. It uses connection handshakes

Answer

C. It transfer packets faster

A technician has just installed a wireless access point in a customers home office. While testing the network and browsing the internet, the technician finds that the connection is not stable, speeds are slow, and the websites sometimes do not load. Which of the following should the technician do first?

A. Re enable the broadcating of the access point's SSID so it is visible to mobile devices

B. Use a wifi analyzer to ensure neighboring networks are not using the same channel

C. Reconfigure network devices to use static IPs instad of DHCP assigned addresses.

D. Change the signal encryption from WPA2 to WEP to ease transmission overhead

Answer

B. Use a wifi analyzer to ensure neighboring networks are not using the same channel

An example of a built in system diagnostics include which of the following?

A. POST cards

B. TPM

C. Indicator lights

D. BIOS settings

Answer

C. Indicator lights

When adding an additional internal SATA hard drive to a system, which of the following BIOS settings should be confirmed?

A. TPM status

B. Clock speed

C. Port status

D. Bus speed

Answer

C. Port status

Which of the following use RTP or SIP for communication between devices?

A. Bridge

B. NAS

C. Modem

D. VOIP

Answer

D. VOIP

When diagnosing potential RAM issues, which of the following should be checked for proper configuration?

A. Bus speeds

B. Fan speeds

C. UAC configuration

D. CMOS battery voltage

Answer

A. Bus speeds

A technician configures a new laptop for a customer and tests it before packing it up. When the laptop arrives, it is unable to connect to any wireless networks. Which of the following should the technician instruct the customer to check FIRST?

A. Amount of RAM installed

B. Updated WIFI drivers

C. CMOS battery

D. External toggle switch

Answer

D. External toggle switch

A user has 350 Gigabytes worth of videos they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium?

A. Zip drive

B. DVD burner

C. LTO drive

D. Blu ray burner

Answer

C. LTO drive

A user has powered off their computer after a suspended attack and breach. A technician has been assigned to pickup th PC and deliver it to the corporate office. Which of the following should the technician do after receiving the PC?

A. record what the user experienced, the times they experienced it and the effects of the breach

B. Image the drive and create a drive hash to prove the contents were not changed in transit

C. Document the customer and technicians names, what was received and the time

D. Remove the hard drives as they will be installed into a PC on a SAFE LAN in the corporate office

Answer

C. Document the customer and technicians names, what was received and the time

A user has a PoE device that does not power on. The technician believes that the switch may not be outputting the appropriate amount of power to the device. Which of the following could be used to test this hypothesis?

A. Multimeter

B. toner Probe

B. Linemans handset

D. Loopback plug

Answer

A. Multimeter

A technician is troubleshooting an IDE hard drive that is immitting a humming sound. They suspect a faulty connector. Which of the following voltages should be supplied through the power connector to an IDE hard drive? ( Select two)

A. 3V

B. 5V

C. 5.5V

D.9V

E. 12V

F. 20V

Answer

B. 5V

E. 12V

An internal SATA connected hard drive can share a data cable with how many drives?

A. 0

B. 1

C. 2

D. 3

Answer

A. 0

A company is using employees to load up skids with CRTs and need to have them removed.

Which of the following concerns is MOST appropriate regarding enviromental safety concerns?

A. Proper lifting technique

B. Disposal regulations

C. Equipment grounding

D. Electromagnetic interference

E. Electrical fire safety

Answer

B. Disposal regulations

A docking station differentiates itself from other laptop peripherals in which of the following ways?

A. It allows the connection of external hard drives

B. It adds additional ports and connections

C. It allows for an external monitor to be connected

D. It allows the laptop to be securely locked

Answer

B. It adds additional ports and connections

Which of the follwoing is a characteristic of a single mode fiber compared to multimode?

A. Multimode fiber is resistant to EMI while single mode is not

B. Single mode fiber uses laser while multi mode does not

C. Multimode fiber supports lower speeds than single mode

D. Single mode fiber uses light, while multimode can use light ir RF

Answer

B. Single mode fiber uses laser while multi mode does not

A user would like to install an external optical drive that allows for the largest capacity burning capability with the ability to rewrite discs. Which of the following technologies should the technician recommend to the customer?

A. CD-RW

B. JAZ

C. DVD-RW DL

D. BD-RE

Answer

D. BD-RE

A user attemps to turn on a computer and receives no response. The user calls the technician to report the computer is not booting and a faint smell of something burning. Which of the following tools will BEST help to identify the issue?

A. ESD strap

B. PSU tester

C. Cable tester

D. Loopback plug

Answer

B. PSU tester

A user notices the printer that is used for global shipper's labels is missing columns in the prited labels. The special label stock is new and appears to be fine.

Which of the following should the technician perform FIRST when troubleshooting this problem?

A. Remove any stuck labels from the paper path

B. Clean the pickup rollers and check them for wear

C. Clean the print head with approved materials

D. Replace and realign the print head

Answer

C. Clean the print head with approved materials

Ann, a user, reports her docked mobile workstation will periodically lose her network share drive and lose video to the second monitor. Which of the following is MOST likely the cause of this anomaly?

A. The workstation battery needs to be replaced

B. The NIC is functioning intermittently

C. Failed driver updates for the workstation's devices

D. The surge protector lost AC power

Answer

D. The surge protector lost AC power

A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed. Which of the following is the MOST likely reason?

A. Poor paper quality

B. Incorrect paper size

C. Defective duplexer

D. Worn feed rollers

Answer

D. Worn feed rollers

A technician is working on a server with high latency on the mapped network drive. Upon entry into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem?

A. Reseat the drive cable in the array

B. Replace the RAID controller

C. Replace the faulty drive in the array

D. Reinstall the RAID drivers

Answer

C. Replace the faulty drive in the array

Joe, a user, receives a wireless router from his ISP with a preset password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?

A. DHCP

B. IPv6

C. DMZ

D. SSID

Answer

D. SSID

A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives?

A. Controller firmware

B. Power requirements

C. File system type

D. System BIOS

Answer

A. Controller firmware

A customer states that when booting up the workstation, there is a message that says "no operating system detected", then it continues to boot into the operating system. The customer is preparing to modify files on the USB drive. Which of the following should a technician perform to resolve the problem?

A. Reinstall the operating system to reinstall the hardware drivers

B. Modify the boot.ini within the operating system

C. Modify the boot sequence within the UEFI

D. Disable the TPM chip to turn off data encryption

Answer

C. Modify the boot sequence within the UEFI

A customer signed up for the mobile pay service to use with their first generation smartphone but it does not work at anyplace that supports the mobile pay service.mWhich of the following is missing from the customers smartphone?

A. RFID

B. IMSI

C. NFC chip

D. Bluetooth

Answer

C. NFC chip

A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity of 750 MB?

A. USB drive

B. DVD-R

C. Blu-Ray

D. CD-R

Answer

D. CD-R

A technician is building a workstation that will only be used to connect remotely to a server. Which of the following types of PC configurations is BEST suited for this task?

A. Thin client

B. Home server PC

C. CAD workstation

D. AV workstation

Answer

A. Thin client

A user is watching streaming video on a home network, but experiences buffering and delays when there are too many people on the network. Which of the following is MOST likely to resolve the issue?

A. Disable SSID broadcast

B. Setup UPnP

C. Enable QoS

D. Configure DMZ

Answer

C. Enable QoS

A small office would like to offer internet access to customers while onsite. However, customers should not be able to access any corporate data. Which of the following networking features would BEST enable this?

A. Configure a guest wireless network

B. Implement a DMZ

C. Disable NAT on the wireless network

D. Disable the SSID

E. Assign static IPs for all devices

Answer

A. Configure a guest wireless network

Which of the following types of media connectors carries digital video as well as audio?

A. DVI-D

B. DVI-A

C. HDMI

D. VGA

Answer

C. HDMI

Which of the following is a type of fiber connector?

A. RJ-11

B. F-connector

C. BNC

D. ST

Answer

D. ST

Which of the following ports is used when accessing a website with SSL encryption?

A. 22

B. 80

C. 110

D. 443

Answer

D. 443

Which of the following monitor technologies provide the widest viewing angle with rich colors and consistent backlighting? (select two)

A. Light Emitting Diode

B. In-Plane switching

C. Plasma

D. Twisted Nematic

E. Cold Cathode Fluorescent lamp

Answers

A. Light Emitting Diode

B. In-Plane switching

A user wants to enable hands free for a smartphone in a car. Which of the following needs to be performed?

A. Enable WiFi

B. Driver Installation

C. Device pairing

D. Enable NFC

Answer

C. Device pairing

A client, Joe, has reported issues with the back cover of his company issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem?

A. The micro SD card is not installed properly

B. The battery needs to be replaced

C. The charging port is bent

D. The smartphone has a non-OEM cover

Answer

B. The battery needs to be replaced

A customer wants to copy a database that is 97GB in size for multiple uses. Which of the following format specifications should the custome use?

A. BD-RE DL

B. BDXL

C. BD-RE

D. BD-R

Answer

A. BD-RE DL

A technician is installing a wireless router to be used as an access point. The company firewall will assign IP addresses to devices on the wireless network. Which of the following settings does the technician need to disable on the wireless router to accomplish this?

A. NAT

B. DMZ

C. PAT

D. DHCP

Answer

D. DHCP

Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?

A. Replace the failed drives and restore the data from backup to the RAID

B. Replace one of the failed drives and run the RAID repair

C. Replace the failed drives and format the RAID using the quick option

D. Replace one of the failed drives and repair the RAID using system utilities

Answer

A. Replace the failed drives and restore the data from backup to the RAID

A user is unable to show an Android smartphone display on a TV. Which of the following settings should the technician check to resolve this issue?

A. Multi-window

B. Air view

C. Air browse

D. Screen mirroring

Answer

D. Screen mirroring

A technician connects a tone generator to an RJ-45 drop. Which of the following is the MOST likely reason for doing this?

A. To validate proper wiring of the network jack

B. To confirm continuity of the conductors

C. To locate the position of the cable on a patch panel

D. To test the transmission quality of the connection

Answer

C. To locate the position of the cable on a patch panel

A SOHO is considering a purchase of several printers that will facilitate printing on both sides of the media. Which of the following iptional add-ons will provide this functionality?

A. Collate

B. Duplex

C. Fast Draft

D. Paper type

Answer

B. Duplex

A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this?

A. Serial

B. Ethernet

C. USB

D. eSATA

Answer

B. Ethernet

A PC has been randomly rebooting several times a day. The technician checks the case for overheating and finds the fans appear to be operating normally. Which of the following should the technician check NEXT?

A. The motherboard for any sign of swollen capacitors

B. The disk drive to determine if it defragmented and operating properly

C. The embedded NIC to ensure it has the latest firmware and drivers

D. The RAM to confirm it is the correct type for the motherboard being used

Answer

A. The motherboard for any sign of swollen capacitors

A user is reporting toner smudging on paper after printing. Which of the following should the technician inspect?

A. Print spooler

B. Fuser

C. Rollers

D. Maintenance kit

Answer

B. fuser

A new employee has reported that print jobs are printing garbled text. Which of the following is MOST likely the reason for this issue?

A. The printer needs a maintenance kit installed

B. The network cable on the printer is unplugged

C. The workstation has the incorrect drivers installed

D.The employee does not have the proper permissions

Answer

C. The workstation has the incorrect drivers installed

A customer is reporting that after removing a laptop from the docking station and bringing it home, the cursor occassionally jumps around the screen while the customer is typing. Which of the following should the technician do to mitigate this issue?

A. Disable the touch pad on the laptop

B. Install new keyboard drivers for the laptop

C. Install new drivers for the docking station

D. Disable the keyboard on the laptop

Answer

A. Disable the touch pad on the laptop

which of the following potocols would be used for file sharing between MAC OS and Windows OS workstation on a LAN?

A. IMAP

B. SMB

C. SSH

D. RDP

Answer

B. SMB

Which of the following Internet connection types is known to have a significantly higher latency than the others?

A. Cable

B. Satellite

C. DSL

D. Fiber

Answer

B. Satellite

Under normal circumstances, which of the following wireless standards provides the slowest transfer speed at 2.4 Ghz?

A. 802.11a

B. 802.11b

C. 802.11g

D. 802.11n

Answer

B. 802.11b

An IT Director wants to increase security on the company website to prevent man-in-the-middle attacks. Which of the following internet protocols should be implemented to meet the requirement?

A. HTTPS

B. IMAP

C. TELNET

D. SMTP

Answer

A. HTTPS

Which of the following ports is used for a secure browser connection for an online purchase? 

A. 23

B. 80

C. 110

D. 443

E. 3389

Answer

D. 443

Which of the following ports is typically used for sending email?

A. 21

B. 22

C. 23

D. 25

Answer

D. 25

Which of the following connectors are commonly used for fiber optic cables?

A. RJ-11 and RJ-45

B. ST and LC

C. F-connectors

D. BNC

Answer

B. ST and LC

A machine receives an IP address starting with 169.254.x.x which of the following occurs?

A. When the machine is using IPv6

B. When the next IP range begins with 169.253

C. When the DHCP server does not respond 

D. When the operating system is UNIX or LINUX

Answer

C. when the DHCP serve does not respond

A technician is connecting a PoE enabled phone and needs to run the drop from the switch that is 55 meters (180.4 feet) away. Which of the following cable types would be the MOST suitable for this purpose?

A. Fiber

B. Coaxial

C. CAT3

D. CAT6

Answer

D. CAT6

Which of the following is an advantage of using DHCP or network addressing?

A. Simplified coniguration

B. More addressess are available

C. faster connection speeds

D. lower latency times

Answer

A. Simplified configuration

A user wants to implement a wireless router that will have the fastest data speeds and operate over the 5Ghz frequency. Which of the following standards should the user select?

A. 802.11a

B. 802.11ac

C. 802.11g

D. 8021.n

Answer

B. 802.11ac

Which of the following devices is BEST to use when designing a SOHO network to ensure the least amount of collisions?

A. switch

B. Bridge

C. Hub

D. Access point

Answer

A. Switch

Which of the following internet connection types is a digital form that runs over standard telephone wiring?

A. Fiber

B. Dial-up

C. Cable

D. DSL

Answer

D. DSL

The device that allows two diferent networks to communicate with one another is...

A. a Repeater

B. a Hub

C. a Router

D. an access point

Answer

C. a Router

A technician is tasked with finding and labeling where a network connection terminates in a patch panel. Which of the following tools would be BEST for the technician to use?

A. Ethernet cable tester

B. Tone generator and probe

C. RJ-45 loopback plug

D. Patch panel punchdown tool

Answer

B. Tone generator and probe 

A technician is tasked with replacing all the APs in an ofice building for greater speeds. The curent location of APs allowed for total coverage of WiFi throughout the ofice. Which of the following 802.11 standards should be used?

A. a

B. ac

C. b

D. g

E. n

Answer

B. ac

Joe, a technician, is tasked to install a new client machine. He notices the machine is not getting any network connectivity. He tests the network cable between the PC and the network jack and confirms it is good. Joe goes to the network closet and finds several network cables not connected to the switch. Which of the following tools would Joe use to determine which cable goes back to the correct network jack?

A. Loopback plug

B. Toner probe

C. WiFi analyzer

D. punchdown too

Answer

B. Toner probe

A network administrator has a requirement to implement a WiFi hotspot for the public. Which of the following should be used for secure access?

A. WEP and TKIP

B. WPA2 and AES

C. WPA and static IPs

D. WPA2 and MAC filtering

Answer

B. WPA2 and AES

Which of the following is a public IP address?

A. 10.45.xxx.xxx

B. 169.254.xxx.xxx

C. 173.16.xxx.xxx

D. 192.168.xxx.xxx

Answer

C. 173.16.xxx.xxx

A technician needs to run a cable or a new computer and the requirement is CAT6. Which of the following wiring connectors should the technician use when terminating the cable?

A. BNC

B. RJ-12

C. RJ-45

D. ST

E. F-connector

Answer

C. RJ-45

Ann , a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?

A. Channels

B. DHCP

C. Port Forwarding

D. Firmware

Answer

C. Port Forwarding

Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed?

A. Use a multimeter to test voltage

B. Replace the laptop with a new one.

C. Replace the battery

D. Connect an external display device

Answer

D. Connect an external display device

A customer wants to connect a laptop to a mobile device's internet for use in situations where there is no internet connectivity. Which of the following technologies would the technician recommend to the customer?

A. IR

B. NFC

C. Hotspot

D. Lightning

Answer

C. Hotspot

A technician is asked to install Microsoft office directly on a customer's computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have?

A. Mac

B. Thich client

C. Thin client

D. Phablet

Answer

C. Thin client

Which of the following wireless technologies is Least likely to be intercepted by a third party

A. NFC

B. Bluetooth

C. WiFi

D. Cellular

Answer

A. NFC

A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following options should be considered to secure the laptop?

A. Use data encryption.

B. Use a cable lock

C. Use multifactor authentication

D. Use a strong password

Answer

B. Use a cable lock

A user is noticing fine black particles on printouts and in the printer itself. Which of the following tools is recommended to fix this issue?

A. Denatured alcohol

B. Toner vacuum

C. Compressed air

D. Moist towel

Answer

B. Toner vacuum

A technician finds an external hard drive with markings "IEEE 1394" on it. Which f the following cable types would be needed to view the contents of this drive?

A. Ethernet

B. eSATA

C. FireWire

D. MicroUSB

Answer

C. FireWire

A user creates a file in presentation software to be shown on a widescreen display. The user would like to adjust the aspect ratio of the slides in the presentation software so they display without extra black areas on the top, bottom, left or right of the slides. Which of the following aspect ratios would BEST met this requirement?

A. 4:3

B. 5:4

C. 16:9

D. 256:135

Answer

C. 16:9

The technician is troubleshooting a connection issue between the switch and the wall jack. The user is plugged into the jack, However, there is no connection. The technician goes into the switch room to see if the cable is plugged into the switch, but none of the cables are labled. Which of the follwing tools would the technician MOST likely use to find this cable?

A. WiFi analyzer

B. LoopBack plug

C. Multimeter

D. Tone generator

Answer

D. Tone generator

A technician is required to connect a new cable to an open port on the patch panel. Which of the following would the technician MOST likely use in this situation?

A. Loopback tool

B. Multimeter

C. Punchdown tool

D. Toner probe

Answer

C. Punchdown tool

Which of the following would typically require the use of a punchdown tool to connect a cable to the network switch?

A. Router

B. Repeater

C. Patch panel

D. PoE injector

Answer

C. Patch panel

A technician is notified of an inkjet printer not printing properly. The user's computer has the printer software loaded and is not displaying any errors. A test print was performed, with one of the colors not printing properly. Which of the following would the technician typically perform FIRST to resolve the issue?

A. Replace cartridges

B. Run a cleaning page

C. Clean heads

D. Clean fuser assembly

Answer

C. Clean heads

A technician is tasked with setting up a workstation in a new location. The technician realizes there is no network connectivity and the workstation's NIC does not have a link light. Given the connection in the wall is correctly labeled, which of the following would be BEST for the technician to use NEXT?

A. A Multimeter

B. A Tone generator

C. A Cable tester

D. A Punchdown tool

Answer

C. A Cable tester

A technician is responsible for setting up laptops in a room for a small conference. The laptops ned to communicate with each other as well as a workstation in the room. The workstation has a wireless expansion card. A switch is not available for the laptops and they cannot access the corporate network. Which of the following does the technician need to implement?

A. Adhock network

B. Bluetooth network

C. Serial network

D. USB network

Answer

A. Adhock network

A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet(152 meters) in distance. Which of the follwoing connectors should the technician use?

A. BNC

B. LC

C. ST

D. F

Answer

C. ST

A user wants pages 1-5 separated from 6-8 when they are retrieved from the printer.

Which of the following settings would the user change in the print job to ensure the pages are separated?

A Duplex

B. Collate

C. Orientation

D. Quality

Answer

B. Collate

A video projector shows the image from a laptop, everything is colored blue. Which of the following is the MOST likely the cause?

A. Dead pixels

B. Video resolution

C. Failing lamp

D. VGA connection

Answer

D. VGA connection

A new company is thinking of upgrading its media workstation in the conference room. The computer will be predominantly used for graphically intensive presentations, slideshows and video gaming tournaments. Which of the following BEST satisfies the needs of the company?

A. High end video, high end audio, multicore processor

B. Minimum RAM required, network connectivity, high end cooling

C. Media streaming, file sharing, gigabit NIC, dual monitors, TV tuner

D. Network connectivity, TV tuner, surround sound audio, dual monitors

Answer

A. High end video, high end audio, multicore processor

Which of the following would likely be the MOST cost effective media to use for storing 8GB of data?

A. DVD RW

B. CD-ROM

C.Tape backup

D. DVD+ R DL

Answer

B. CD-ROM

Which of the follwoing is an advantage of using static IP addresses for a business?

A. High availability

B. Simplifies IP management

C. Lower security risk

D. Scalability for upgrades

Answer

A. High availability

Which of the following is an advantage of UDP over TCP?

A. It is connection based

B. It uses flow control

C. It transfers packets faster

D. It uses connection handshakes.

Answer

C. It transfers packets faster

A technician has just installed a wireless access point in a customer's home office. While testing the network and browsing the internet, the technician finds that the connection is not stable, speeds are slow, and the websites sometimes do not load. Which of the following should the technician do FIRST?

A. Re-enable the broadcasting of the access point's SSID so it is visible to mobile devices.

B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel.

C. Reconfigure network devices to use static IP's instead of DHCP assigned addresses

D. Change the signal encryption from WPA2 to WEP to ease transmission overhead.

Answer

B. Use a WiFi analyzer to ensure neighboring networks are not using the same channel.

Which of the following features is an advantage of a Switch over a Hub?

A. A switch routes packets instead of frames to different networks.

B. A switch divides bandwidth among connected devices

C. A switch broadcasts the data frames to every connected device

D. A switch sends data frames to the correct connected device.

Answer

D. A switch sends data frames to the correct connected device.

Which of the following is used to facilitate communications with a user's smartphone in order to make purchases and payments by proximity?

A. Bluetooth

B. IR

C. NFC

D. WPS

Answer

C. NFC

A technician needs to boot a PC from a USB drive. Which of the following settings should be disabled to accomplish this task?

A. Fast Boot

B. UEFI Admin Password

C. Secure Boot

D. Legacy Boot

Answer

C. Secure Boot

Which of the following connectors can be used for video, audio and storage devices?

A. DVI

B. Display Port

C. HDMI

D. Thunderbolt

Answer

D. Thunderbolt

A company wants to conserve paper without limiting the ability to print. Which of the following settings needs to be configured?

A. Orientation

B. Duplex

C. Collate

D. Quality

Answer

B. Duplex

An IT manager needs to install a large display in a front office area with a lot of natural light. Which of the following display technologies will BEST satisfy the requirements of the design plan?

A. CRT

B. CCFL LCD

C. IPS LCD

D. LED LCD

Answer

D. LED LCD

An employee wants to work more efficiently from home. The IT manager suggests the employee consider purchasing a device that will allow use of monitor and input devices with the work laptop. Which of the following devices is MOST suitable for this purpose?

A. Docking station

B. Set-top box

C. KVM switch

D. USB hub

Answer

A. Docking station

A technician is installinga network-enabled security system that features IP-based cameras. To access the system remotely, which of the following capabilities is MOST likely to require configuration?

A. VPN passthrough

B. QoS

C. Static IPs

D. Port forwarding

Answer

D. Port forwarding

Which of the following devices is primarily intended to provide 24/7 diagnostic and biometric data regarding the user?

A. Fitness monitor

B. e-Reader

C. Smartwatch

D. Smartphone

Answer

A. Fitness monitor

A user has received an error message when connecting to the wireless network. The error indicates the IP address being used by the user's system is already in use. A DHCP server is used on the network. After having the user disconnect from the wireless network, the technician is still able to ping the user's IP address. Which of the following is MOST likely the cause?

A. The user is statically assigned IP address in the DHCP server scope

B. the system's local firewall is blocking SYN/ACK traffic from the DHCP server

C. The DHCP server's scope has been exhausted and no additional IP addresses are avalable

D. The user is also connected to the wired network with a LAN cable.

Answer

A. The user has a statically assigned IP address in the DHCP server scope

After migrating a network-based print queue to a new server, users are reporting that documents are not printing correctly and print jobs will error out or print garbled text. Which of the following actions will BEST resolve this issue for the affected users?

A. Install the correct drivers on the server

B. Delete and reconnect to the print queue on the client machine

C. Restart the print queues on the print server

D. Reinstall the drivers on the client desktops

Answer

A. Install the correct drivers on the server

The CEO of a company has requested outside access to a server within the company network so that sensitive documents can be worked on from home. Which of the following is the MOST appropriate tool to give the CEO the requested access?

A. VNC

B. Port forwarding

C. Port trigggering

D. VPN

Answer

D. VPN

A user reports the cursor jumps around when typing in documents on a new laptop. Which of the following is MOST likely causing the issue?

A. Touchpad settings

B. Screen calibration

C. Incompatible software

D. Unsigned hardware

Answer

A. Touchpad settings

A technician needs to set up a VPN for a small office. To ensure the network traffic is routed to the correct machine, which of the following MUST the technician do on the router to accomidate this?

A. Port forwarding

B. Port redundancy

C. Port triggering

D. Port selection

Answer

A. Port forwarding

Users have started calling the helpdesk reporting they cannot access resources on the network or the internet. A technician has verified all hardware connections are operational. Which of the following settings should the technician check NEXT on the router?

A. SNMP

B. NNTP

C. DHCP

D. WLAN

Answer

C. DHCP

A server has been configured behind a firewall and a website has been deployed, but customers are unable to access the website. Which of the following should the technician do to ensure the customers can access the site?

A. Place server in DMZ

B. change DHCP settings

C. Enable Port forwarding

D. Adjust QoS settings

Answer

C. Enable Port forwarding

A technician has just installed a new SOHO router. There are four people sharing the internet connection, and whenever one specific user comes online and begins streaming media, browsing slows down for the other users. Which of the following settings can the technician adjust so the experience is universal for all users?

A. DSL

B. QoS

C. VNC

D. WAN

Answer

B. QoS

A finance officer has submitted a request for a new wireless access point. The technician has set up the physical equipment and powered it on, but the router will not recognize it. Which of the following should the technician do to correct the problem?

A. Install firmware

B. Run Windows updates

C. Perform RPM updates

D. Use apt-get for updates

Answer

A. Install firmware

A customer needs a router that will be able to handle all incoming and outgoing networking traffic independent of the rest of the building. The customer would like the PCs to immediately connect to the internet and network resources without any additional configuration. Which of the following should the technician do to meet the requirements?

A. Configure the router for DHCP

B. Configure the router for NAT

C. Configure the router for Port forwarding

D. Configure the router for QoS

Answer

A. Configure the router for DHCP

A user is attempting to print a color document but it will not print in color. Which of the following should the technician do FIRST to fix the problem?

A. Reset priter IP address

B. Change color toner cartridge

C. Check grayscale setting

D. Reinstall printer driver

Answer

C. Check grayscale setting

Which of the following expansion ports would be used to enable transfer of power, data and video to peripheral devices on an Apple computer?

A. HDMI Video

B. Lightning

C. USB 2.0

D. Thunderbolt

Answer

D. Thunderbolt

Which of the following BEST describes the reason a network administrator would task a technician with replacing a hub with a switch?

A. The HUB did not provide PoE

B. The HUB had too many collisions

C. The HUB was out of ports

D. The HUB had a bad port

Answer

B. The HUB had too many collisions

There are 20 laptops in a room and they all need to connect wirelessly to the network. Which of the following would be the BEST device to use?

A. Switch

B. Router

C. Access Point

D. HUB

Answer

C. Access Point

A user wants to quickly share pictures between mobile devices. The devices will be in close proximity so the necessity of a third party service and/ or another networking device is not required. Which of the ollowing is the BEST option for this scenaro?

A. NFC

B. USB

C. IR

D. WiFi

Answer

A. NFC

Which of the following would need to be enabled on a mobile phone to share it's internet connection with multiple devices simultaneously?

A. NFC

B. Bluetooth

C. Hotspot

D. Tethering

Answer

C. Hotspot

Android smartphones are typically different from other smartphone devices in that:

A. Android devices use apps that are more secure than others

B. Android devices use open source operating systems

C. Android devices can only operate with a proprietary operating system

D. Android devices can receive apps from different sources

Answer

B. Android devices use open source operating systems

Recently a company updated their network infrastructure. A user reports that a laptop is experiencing slower network speeds since the update. Which of the following would the technician replace, rather than purchase a new device?

A. Wireless NIC

B. CPU

C. RAM

D. Hard Drive

Answer

A. Wireless NIC

Legacy software needs to be installed on a netbook. Which of the following is MOST likely needed in order to install the software?

A. Lightning Port

B. Bluetooth adapter

C. USB optical drive

D. NFC chip

Answer

C. USB optical drive 

Wearable fitness tracking devices use which of the following technologies to determine user activity levels?

A. Digitizer

B. Gyroscope

C. Accelerometer

D. Inverter

Answer

C. Accelerometer

A laptop is setup at a podium for a presentation but is set to extended desktop. The presenter would like it to show exactly what the laptop screen is showing. Which of the following would be the QUICKEST way to accomplish this?

A. Look for the setting in control panel

B. Toggle the dual display function key

C. Change the screen orientation

D. Reboot the laptop

Answer

B. Toggle the dual display function key

A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network?

A. Use a USB to RJ-45 dongle

B. Enable Bluetooth

C. Enable NIC teaming

D. Repalce the motherboard

Answer

A. Use USB to RJ-45 dongle

A customer wants the thinnest laptop possible. Which of the following display technologies typically allows for thinner devices?

A. IPS

B. OLED

C. LCD

D. Display Port

Answer

B. OLED

Which of the following components is responsible for converting light into digital information?

A. Microphone

B. Digitizer

C. Inverter

D. Webcam

Answer

D. Webcam

A customer brings a laptop in for repair, because the screen image is upside down. Which of the following is the BEST solution?

A. Change the screen orientation

B. Replace the video card

C. Connect an external monitor

D. Update the video card drivers

Answer

A. Change the screen orientation

A user is requesting a cable to charge and transfer data for an Apple mobile device. Which of the following connection types would satisfy the user's requirements?

A. MicroUSB

B. Molex

C. MiniUSB

D. Lightning

Answer

D. Lightning

A user reports that the cursor jumps to random screen locations when typing on a laptop computer. Which of the following devices is MOST likely causing this?

A. The Touchpad

B. The Mouse wheel

C. The Multimedia keys

D. The Digitizer

Answer

A. The Touchpad

A customer  asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse and charge the battery. Which of the devices should the technician recommend to the customer?

A. Lightning

B. KVM switch

C. USB 3.0

D. Docking station

Answer

D. Docking station

A technician is working on a laptop with a failed Ethernet port caused by ESD. Which of the following is the simpliest solution to restore network connectivity?

A. Re-soider he network connector

B. Replace the Ethernet daughter board

C. Update the Ethernet driver

D. Enable wireless and connect to the WAP

Answer

D. Enable wireless and connect to the WAP

A laptop logon screen can barely be seen, despite adjusting the display's brightness setting. Which of the following display components is defective?

A. Backlight

B. Digitizer

C. Inverter

D. Polarizer

Answer

A. Backlight

When a technician is planning to replace a laptop hard drive, the technician will need to:

A. Select a drive that is the correct form factor

B. Choose the correct drive cache size for the laptop

C. Also upgrade the memory

D. Verify voltage requirements

Answer

A. Select a drive that is the correct form factor

A network technician has been tasked with deploying new VoIP phones on a network. When the technician plugs the Ethernet cable for the phone into the wall port, the phone ails to turn on. Whwn the technician plugs the ethernet cable directly into the computer, the computer is able to access the network. Which of the following is the MOST likely cause of this issue?

A. The network switch does not support PoE

B. The technician is connecting the phone to the wrong type of port

C. The firewall on the network is blocking access to the DHCP server

D. The Ethernet cable is the wrong type

Answer

A. The network switch does not support PoE

A technician cannot communicate with one particular IP address and needs to narrow down where the traffic is stopping. Which of the following commands would be used to determine this?

A. nslookup

B. ipconfig

C. nbtstat

D. ping

E. tracert

Answer

E. tracert

A user reports that a workstation fails to complete bootup and repeats a series of two beeps over and over. The user states that the workstation had been displaying BSOD errors after running multiple applications. Which of the following is the MOST likely cause?

A. Video adapter failure

B. Memory failure

C. Power supply failure

D. CPU failure

Answer

B. Memory failure

A technician is troubleshooting a desktop that is having intermittent issues with locking up and systems errors. The technician suspects that the problem might be that not enough power is getting to the motherboard. Which of the following tools would a technician use to determine if the hypothesis is correct?

A. POST card

B. Loopback plug

C. Multimeter

D. Cable tester

Answer

C. Multimeter

A user is notified of the file system errors on an external hard drive. Which of the following tools can be used to repair common errors on the drive?

A. chkdsk

B. diskpart

C. format

D. sfc

Answer

A. chkdsk

A technician has upgraded the BIOS of a system that is running with multiple had drives. Afterward, the system will not boot and displays an eror message "Operating system not found." Which of the following is the FIRST thing the technician should inspect?

A. The hard drive type settings in the BIOS

B. The power supply connections to the Hard drives

C. The boot sequence settings in the BIOS

D. The motherboard SATA connectors

Answer

C. The boot sequence settings in the BIOS

A technician receives a call that a client's PC is not booting after a recent test of the building's back up generators. When the technician arrives, it is discovered that, once powered on, there is no output display or POST beep codes. Futhermore, after 15 seconds, the system's fans begin running much louder and faster. Which of the following is the MOST likely issue?

A. The Motherboard was damaged by the power test.

B. The PC's RAM was affected by ESD

C. The power supply as damaged and is nonfunctional

D. The Hard drive was erased due to the power test

Answer

A. The motherboard was damaged by the power test

Ann, a user wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?

A. Channels

B. DHCP

C. Port Forwarding

D. Firmware

Answer

C. Port Forwarding

Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working during her presentation yesterday. Which of the following troubleshooting steps should be completed?

A. Use a multimeter to test voltage.

B. Replace the laptop with a new one

C. Replace the battery

D. Connect an external display device

Answer

D. Connect an external display device

A customer wants to connect a laptop to a mobile device's internet for use in situations where there is no internet connectivity. Which of the following technologies would the technologies would the technician recommend to the customer?

A. IR

B. NFC

C. Hotspot

D. Lightning

Answer

C. Hotspot

A technician is asked to install Microsoft office directly on a customer's computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have?

A. Mac

B. Thick client

C. Thin client

D. Phablet

Answer

C. Thin client

Which of the following wireless technologies is LEAST likely to be intercepted by a third party?

A. NFC

B. Bluetooth

C. WiFi

D. Cellular

Answer

A. NFC

A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following options should be considered to secure the laptop?

A. Use data encryption

B. Use a cable lock

C. Use multifactor authentication

D. Use a strong password

Answer

B. Use a cable lock

A user is noticing fine black particles on printouts and in the printer itself. Which of the following tools is recommended to fix this issue?

A. Denatured alcohol