Term
| Troubleshooting Theory Step 1 |
|
Definition
| Identify the problem: – Question the user and identify user changes to computer and perform backups before making changes. |
|
|
Term
| Troubleshooting Theory Step 2 |
|
Definition
| Establish a theory of probable cause – Question the obvious. |
|
|
Term
| Troubleshooting Theory Step 3 |
|
Definition
| Test the theory to determine cause – Once the theory is confirmed, determine the next steps to resolve problem. If the theory is not confirmed, establish a new theory or escalate. |
|
|
Term
| Troubleshooting Theory Step 4 |
|
Definition
| Act – Establish a plan of action to resolve the problem and implement the solution. |
|
|
Term
| Troubleshooting Theory Step 5 |
|
Definition
| Test and prevent – Verify full system functionality and, if applicable, implement preventative measures. |
|
|
Term
| Troubleshooting Theory Step 6 |
|
Definition
| Report – Document findings, actions, and outcomes |
|
|
Term
|
Definition
| Displays protocol statistics and current TCP/IP network connections. |
|
|
Term
|
Definition
| Displays protocol statistics and current TCP/IP connections using NBT |
|
|
