Term
Slide 26 .O {font-size:149%;} •Communication & Interpersonal Relationships: |
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Definition
Slide 26 .O {font-size:149%;}
Becoming sensitive to self and others Promoting and accepting the expression of positive and negative feelings Developing helping-trust relationships Instilling faith and hope Promoting interpersonal teaching and learning Providing a supportive environment Assisting with gratification of human needs Allowing for spiritual expression |
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Term
Slide 27 .O {font-size:149%;} Nurse’s ability to relate to others is important for interpersonal communication: |
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Definition
Slide 27 .O {font-size:149%;} Nurse’s ability to take initiative in establishing & maintaining communication. Nurse’s ability to respond appropriately to the other person. |
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Term
Slide 27 .O {font-size:149%;} Good interpersonal communication requires a sense of mutuality: |
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Definition
Slide 27 .O {font-size:149%;} Belief that a nurse-patient/client relationship is a partnership and that both are equal participants. |
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Slide 28 .O {font-size:149%;} Developing Communication Skills: |
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Slide 28 .O {font-size:149%;} FACT: Nurses who develop good critical thinking skills make the best communicators. FACT: Patients/Clients are more likely to communicate with nurses who express an interest in them. FACT: Nurses who convey confidence and comfort while communicating more readily establishes an interpersonal helping-trust relationships with patients/clients. |
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Term
Slide 29 .O {font-size:149%;} Developing Communication Skills (cont’): |
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Definition
Slide 29 .O {font-size:149%;} It is challenging to understand human communication within interpersonal relationships |
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Term
Slide 29 .O {font-size:149%;} Challenging Communication Situations |
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Definition
Slide 29 .O {font-size:149%;} Silent, withdrawn persons who do not express any feelings or needs Sad, depressed persons who have slow mental and motor responses Angry, hostile persons who do not listen to explanations Uncooperative persons who resent being asked to do something Talkative, lonely persons who want someone with them all the time Demanding persons who want someone to wait on them or meets their requests Ranting and raving persons who blame nursing staff unfairly Sensory impaired persons who cannot hear or see well Verbally impaired persons who cannot articulate words |
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Term
Slide 30 .O {font-size:149%;} Challenging Communication Situations |
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Definition
Slide 30 .O {font-size:149%;} Gossiping persons who violate confidentiality and cause friction Mentally handicapped persons who are frightened and distrustful Confused, disoriented persons who are bewildered and uncooperative Foreign-born persons who speak very little English Anxious, nervous persons who cannot cope with what is happening Grieving, crying persons who have had a major loss Screaming, kicking toddlers who want their mother Flirtatious, sexually inappropriate persons Loud, obscene persons causing a disturbance or violating a rule |
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Term
Slide 31 .O {font-size:149%;} Intrapersonal Communication |
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Definition
Ø Referred to as: self-talk, self-verbalization, and inner-thought Ø People’s thoughts strongly influence perceptions, feelings, behavior, and self-concept Ø Example of intrapersonal communication in the nursing process: self-confidence in analysis of assessment findings (“Yes, the patient’s B/P was 140/98”….) |
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Term
| Interpersonal Communication |
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Definition
Ø One-to-One interaction between the nurse and another person Ø Often occurs face-to-face Ø Meaningful interpersonal communication results in an exchange in ideas, problem-solving, expression of feeling, decision-making, goal accomplishment, team-building and personal growth Ø Example of good interpersonal communication: (Class participation) Ø Example of poor interpersonal communication: (Class participation) Ø Example of interpersonal communication in the nursing process: (Planning process – collaboration with patient/client and family to determine implementation methods). |
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| Transpersonal Communication |
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Definition
Ø Interaction that occurs within a persons’ spiritual domain Ø Many persons use prayer, meditation, guided reflection, religious rituals or other means to communicate with their “higher power” |
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| Small-Group Communication |
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Definition
Ø Interaction that occurs when a small number of persons meet together Ø Small groups are more effective when they are a workable size, have an appropriate meeting place, suitable seating arrangements, and cohesiveness and commitment among group members Ø Example of small-group communication: (Change-of-Shift Nursing Report) |
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Ø Interaction with an audience Ø Public communication requires special adaptations in eye contact, gestures, voice inflection, and use of media materials to communicate message effectively Ø Example of public communication: (Nurses presenting health care related topics at a Community Screening Event). |
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• Motivates one person to communicate with another. Ø Example: « A patient’s request for help prompted by difficulty in breathing brings a different nursing response than one prompted by boredom. Ø Another Example: « When touring with my clinical group through the hospital, a certain smell in the hospital prompted immediate communication among the students. |
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| The person who encodes and delivers the message |
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| The person who receives and decodes the message |
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acts as a referent for the receiver, who is responsible for attending to, translating, and responding to the sender’s message |
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Term
| ELEMENTS OF THE COMMUNICATION PROCESS |
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Definition
| · Referent · Sender and Receiver · Messages · Channels · Feedback · Interpersonal Variables · Environment |
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Definition
• Is the content of the communication. Ø It contains verbal, nonverbal and symbolic language. Ø Personal perceptions sometimes distort the receiver’s interpretation of the message. Ø Example: « Two nurses can provide the same information, yet convey very different messages according to their personal communication styles. « “Your incision is well approximated without purulent drainage”. « Same message, different words: « “Your wound edges are together, and there is no signs of infection”. |
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•: Means of conveying and receiving messages through visual, auditory, and tactile senses. Ø Facial expressions – send visual messages Ø Spoken words – travel through auditory channels Ø Touch – uses tactile channels |
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| Is the message the receiver returns |
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• Factors within both the sender and receiver that influence communication. Ø Perception Ø Educational Level Ø Developmental Level Ø Socio-cultural Backgrounds Ø Values and Beliefs Ø Emotions Ø Gender Ø Physical Health Status Ø Roles and Relationships |
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| The setting for the sender-receiver interaction |
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Ø Use of spoken or written words |
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Ø Includes all the five senses and everything that does not involve the spoken or written word. |
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| Verbal and nonverbal symbolism used by others to convey meaning |
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Ø A broad term that refers to all factors that influence communication. |
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Term
| Nurse-Patient/Client Relationships |
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Definition
| the relationship is therapeutic, prmotiong a psychological climate that facilitates postive change and growth. the nurse's therapeutic use of communication is the mechanism by which clients can acheive successful outcomes for the rpoblems currently preventing them from acheiving optimum health. |
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| · Nurse-Family Relationships |
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Definition
| require the nurse to form helping relationships with entire family. |
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| · Nurse-Health Team Relationships |
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Definition
| nurses function in roles that require interaction with multiple health team members. |
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| · Nurse-Community Relationships |
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Definition
| nurses in a community based practice must be able to establish relationships with their community to be effective change agetns. |
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Definition
« Saying hello and goodbye to patients « Knocking on doors before entering |
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| ELEMENTS OF PROFESSIONAL COMMUNICATION |
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| · Courtesy · Use of Name · Trustworthiness · Autonomy and Responsibility · Assertiveness |
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« Self-introduction is so important « Patients/Clients have names; nurses usually refer to patients by their last name and by the first name at the patient’s request « Avoid such terms of endearment as, “Sweetie, Honey, Dear, Grandma, etc”. |
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« Trust is relying on someone without doubt or question « To foster trust, the nurse communicates warmth and demonstrates consistency, reliability, honesty, competence, and respect |
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| Autonomy and Responsibility |
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« Autonomy is the ability to be self-directed and independent in accomplishing goals « The nurse takes initiative in problem-solving and communicates in a manner that reflects the importance and purpose of therapeutic conversation |
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« Allows one to express feelings and ideas without judging or hurting others « Self-assured when and while communicating « People respect clear, open, honest communication |
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| means to be attentive to what the client is saying both verbally and nonverbally. |
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| conveys a sense of self assurance while also communicating respect for the other person |
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| the ability to be self directed and independent in accomplishing goals and advocating for others. |
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| means of conveying and receiving messages through visual, auditory and tactile senses. |
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| a lifelong learning process for the nurse. |
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| the ability to understand and accept another person's reality, to accurately preceive feelings, and to communicate this understaing to other. |
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