Term
| Nurses with expertise in communication express caring by the following |
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Definition
• Becoming sensitive to self and others
• Promoting and accepting the expression of positive and negative feelings
• Developing helping-trust relationships
• Instilling faith and hope
• Promoting interpersonal teaching and learning
• Providing a supportive environment
• Assisting with gratification of human needs
• Allowing for spiritual expression |
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Term
| 4 ways of "communicating" during ASSESSMENT |
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Definition
Verbal interviewing and history taking
Visual and intuitive observation of nonverbal behavior
Visual, tactile, and auditory data gathering during physical examination
Written medical records, diagnostic tests, and literature review |
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Term
| 3 ways of "communicating" during NURSING DIAGNOSIS |
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Definition
Intrapersonal analysis of assessment findings
Validation of health care needs and priorities via verbal discussion with client
Handwritten or computer-mediated documentation of nursing diagnosis |
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Term
| 4 ways of "communicating" during PLANNING |
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Definition
Interpersonal or small-group health care team planning sessions
Interpersonal collaboration with client and family to determine implementation methods
Written documentation of expected outcomes
Written or verbal referral to health care team members |
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Term
| 5 ways of "communicating" during IMPLEMENTATION |
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Definition
Delegation and verbal discussion with health care team
Verbal, visual, auditory, and tactile health teaching activities
Provision of support via therapeutic communication techniques
Contact with other health resources
Written documentation of client's progress in medical record |
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Term
| 5 ways of "communicating" during EVALUATION |
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Definition
Acquisition of verbal and nonverbal feedback
Comparison of actual and expected outcomes
Identification of factors affecting outcomes
Modification and update of care plan
Verbal and/or written explanation of revisions of care plan to client |
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Term
| a powerful form of communication that occurs within an individual. This level of communication is also called self-talk, self-verbalization, and inner thought |
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Definition
| Intrapersonal communication |
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Term
| one-to-one interaction between the nurse and another person that often occurs face to face. It is the level most frequently used in nursing situations and lies at the heart of nursing practice. |
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Definition
| Interpersonal communication |
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Term
| interaction that occurs within a person's spiritual domain |
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Definition
| Transpersonal communication |
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Term
| interaction that occurs when a small number of persons meet together. |
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Definition
| Small-group communication |
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Term
| interaction with an audience. |
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Definition
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Term
| WHAT motivates one person to communicate with another. In a health care setting, sights, sounds, odors, time schedules, messages, objects, emotions, sensations, perceptions, ideas, and other cues initiate communication. |
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Definition
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Term
| the person who encodes and delivers the message |
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Definition
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Term
| the person who receives and decodes the message. |
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Definition
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Term
| Researchers have estimated that approximately ____ of meaning is transmitted by words, ___% is transmitted by vocal cues, and ____% is transmitted by body cues. |
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Definition
| Researchers have estimated that approximately 7% of meaning is transmitted by words, 38% is transmitted by vocal cues, and 55% is transmitted by body cues. |
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Term
Zones of Personal Space
0-18 inches |
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Definition
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Term
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Definition
Holding a crying infant
Performing physical assessment
Bathing, grooming, dressing, feeding, and toileting a client
Changing a client's dressing |
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Term
Zones of Personal Space
18 inches to 4 feet) |
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Definition
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Term
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Definition
Sitting at a client's bedside
Taking the client's nursing history
Teaching an individual client
Exchanging information at change of shift |
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Term
Zones of Personal Space
(4 to 12 feet) |
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Definition
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Term
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Definition
Making rounds with a physician
Sitting at the head of a conference table
Teaching a class for clients with diabetes
Conducting a family support group |
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Term
Zones of Personal Space
12 feet and greater) |
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Definition
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Term
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Definition
Speaking at a community forum
Testifying at a legislative hearing
Lecturing to a class of students |
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Term
Zones of Personal Space
Zones of Touch |
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Definition
| Social Zone, Consent Zone, Vulnerable Zone , Intimate Zone |
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Term
| specific responses that encourage the expression of feelings and ideas and convey acceptance and respect |
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Definition
| Therapeutic communication techniques |
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Term
| being attentive to what the client is saying both verbally and nonverbally. |
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Definition
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Term
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Definition
Sit facing the client.
Observe an open posture
Lean toward the client
Establish and maintain intermittent eye contact.
Relax. |
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Term
| the ability to understand and accept another person's reality, to accurately perceive feelings, and to communicate this understanding to the other. |
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Definition
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Term
| Therapeutic Communication Techniques. |
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Definition
Active Listening.
Sharing Observations.
Sharing Empathy.
Sharing Humor.
Sharing Feelings.
Using Touch.
Using Silence.
Providing Information.
Clarifying.
Focusing.
Paraphrasing.
Asking Relevant Questions.
Summarizing.
Self-Disclosure.
Confrontation. |
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