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231- Buyer Behavior
Chapter 3: Learning and Memory
18
Marketing
Undergraduate 3
02/06/2011

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Term
Learning
Definition
Is a relatively permanent change in behavior that experience causes.
Term
Behavioral Learning Theories
Definition
Assumes that learning takes place as a result of responses to external events.
Term
Instrumental Conditioning
Definition
Also known as operant conditioning. Is a behavioral learning theory that occurs as individual learns to perform behaviors that produce positive outcomes and to avoid those that yield negative outcomes.
Term
Classical Conditioning
Definition
Is a behavioral learning theory that occurs when a stimulus that elicits a response paired with another stimulus that initially does not elicit a response on its own. Over time, this second stimulus causes a similar response because we associate it with the first stimulus. (pavlovs dog)
Term
Unconditioned Stimulus
Definition
A stimulus that is naturally capable of causing a response. (Ex: some sort of food that would make your mouth water.)
Term
Conditioned Response
Definition
A response to a conditioned stimulus caused by the learning of an association between a conditioned stimulus and an unconditioned stimulus.
-Basically causing a response to something that normally wouldn't elicit that type of response (Salivating at the sounds of a bell).
Term
Conditioned Stimulus
Definition
A stimulus that produces a learned reaction through association over time.
-Ex: The bell in pvalovs dog. Normally a bell would not cause salivation.
Term
Cognitive Learning Theory
Definition
Approaches that stress the importance of internal mental processes. This perspective views people as problem solvers who actively use information from the world around them to master their environment.
Term
Observational Learning
Definition
Occurs when people watch the actions of others and note the reinforcements they receive for their behaviors.
Term
Memory
Definition
Is a process of acquiring information and storing it over time so that it will be available when we need it.
Term
Encoding stage
Definition
Information enters in a way the system will recognize.
Term
Sensory Memories
Definition
Stores information that we receive from our senses.
Term
Schema
Definition
A cognitive framework we develop through experience.
Term
Script
Definition
A sequence of events an individual experts to occur.
Term
Recognition
Definition
In advertising research the extent to which consumers say they are familiar with an ad the researcher shows them
Term
Recall
Definition
The process of retrieving information from memory; in advertising research the extent to which consumers can remember a marketing message without being exposed to it during the study.
Term
Decay
Definition
Structural changes in the brain produced by learning decrease over time.
Term
Interference
Definition
As we learn additional information, it displaces the earlier information.
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