Term
|
Definition
| (CFVR)Centrality, Flexibility, Visibility, Relevance |
|
|
Term
|
Definition
| (RRR) Retribution, Reciprocity, Reason |
|
|
Term
Focuses of conflict
&
Sources of conflict |
|
Definition
Focus: Issues & People
Source: (PIRE) Personal differences, informational differences, role incompatibility, environmental stress |
|
|
Term
|
Definition
|
|
Term
| Five Conflict Management Approaches |
|
Definition
(FACAC)
Forcing, Avoiding, Compromising, Accommodating, Collaborating |
|
|
Term
|
Definition
| (EAEL)Expertise, Attractiveness, Effort, Legitimacy |
|
|
Term
|
Definition
| the ability to influence someone else |
|
|
Term
|
Definition
| the process of affecting the thoughts, behavior, and feelings of another person |
|
|
Term
|
Definition
the right to influence another
person |
|
|
Term
| People have power when they have |
|
Definition
| “the ability to bring about outcomes they desire” |
|
|
Term
|
Definition
|
|
Term
| Interpersonal attractiveness |
|
Definition
• Charisma
• Agreeable behavior
• Physical characteristics |
|
|
Term
|
Definition
|
|
Term
|
Definition
| shared knowledge regarding the rules, norms, and values that shape attitudes and behaviors of employees |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Nice to be around, likable |
|
|
Term
|
Definition
|
|
Term
| Types of Informal Networks |
|
Definition
| Isolation, Close Circle, Centrality |
|
|
Term
|
Definition
number of influential people with whom you normally interact in your organization
(Known to higher ups) |
|
|
Term
|
Definition
being associated with activities that are directly related to the central objectives and issues in an organization
(Strategic) |
|
|
Term
Build relationships horizontally=
___________
vertically=
___________ |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
Threat
“If you don’t do X, you will regret it!" |
|
|
Term
|
Definition
Exchange
“If you do X, you’ll receive Y" |
|
|
Term
|
Definition
Persuasion
Based on persuasion |
|
|
Term
|
Definition
| Ability x Motivation (Effort) |
|
|
Term
|
Definition
| Resources x Training x Aptitude |
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
Establish clear expectations/goals
Remove obstacles
Use rewards and discipline
Provide internal/external incentive
Distribute rewards equitable
Provide timely rewards and feedback |
|
|
Term
| Characteristics of good goals |
|
Definition
• S.M.A.R.T.
• Consistent
• Appropriately challenging
• Provide feedback |
|
|
Term
|
Definition
Specific
Measurable
Attainable
Relevant
Time-bound |
|
|
Term
|
Definition
| be consistent, be appropriately challenging, have feedback |
|
|
Term
|
Definition
| Leaders Involvement->Subordinates Performance and Satisfaction |
|
|
Term
| Guidelines for improving behavior |
|
Definition
| Reprimand, Redirect, Reinforce |
|
|
Term
| What makes something intrinsically motivating? |
|
Definition
1)(skill variety)meaningfulness
2)(autonomy)responsibility
3)(feedback)knowledge of results |
|
|
Term
|
Definition
| Achievement, Affiliation, Power |
|
|
Term
|
Definition
• Forming stage
• Norming stage
• Storming stage
• Performing stag |
|
|
Term
|
Definition
| “a deterioration of mental efficiency, reality testing, and moral judgment that results from group pressure |
|
|
Term
|
Definition
| illusion of invulnerability, illusion of morality, rationalization, Shared stereotype, Self-censorship, Illusion of unanimity, Direct pressure, Mind guarding |
|
|
