Term
| How does Enterprise use SHRM to support its customer service objectives? |
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Definition
Enterprise looks for potential new hires who display a certain set of skills and competencies that support the company’s objective of taking good care of their customers.
These skills include customer service focus, listening skills, a positive work ethic, leadership attitude, good communication skills, and flexibility.
It has a team of 200 recruiters whose job is to identify potential new candidates at over one hundred college campuses each year. |
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Term
| What strategies does Enterprise use to attract new employees? |
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Definition
Enterprise uses an internship program as a way to identify potential future employees.
The program is open to college juniors and seniors; interested interns then spend a summer working at Enterprise after graduating.
Recruiters stay in touch with interns and some even send a care package to interns during final exam time.
Enterprise also has an employee-referral program through which current employees get a financial reward if they recommend a new employee to Enterprise and that candidate is hired into a full-time position. |
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Term
| Do you think entrepreneurial employees would be motivated to work at Enterprise? |
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Definition
| It gives great encouragement to employees with entrepreneurial skills and leadership qualities, and good entrepreneurial ideas are implemented across all Enterprise operations. |
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Term
| What is an organizational approach to human resources management with a concern for the effects of HRM practices on firm performance? |
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Definition
| Strategic Human Resources Management |
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Term
| What is a set of management practices that attempts to create an environment within an organization in which the employee has greater involvement and responsibility? |
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Definition
| High Performance Work System |
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Term
| What is the collective sum of the attributes, life experiences, knowledge, inventiveness, energy and enthusiasm that a company's employees choose to invest in their work? |
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Definition
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Term
What are the following:
Selection and placement
Diversity Management
Compensation and Rewards
Job Design |
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Definition
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Term
| What is a process whereby an organization ensures that employees are recruited and developed to fill each key role within the company? |
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Definition
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Term
What are these talent management practices correlated with:
Creating globally consistent talent-evaluation processes.
Cultural Diversity
Developing and managing global leadership. |
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Definition
| Exceptional Financial Performance |
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Term
| What is a job interview where the candidate is asked to describe in specific and behavioral detail how he would respond to a hypothetical situation? |
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Definition
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Term
| What is a person who is living in a country other than his or her home country? |
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Definition
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Term
What are the following:
Self Orientation
Others Orientation
Perceptual Ability
Cultural Toughness |
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Definition
| Four predictors of a manger's ability to succeed as an expatriate |
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Term
| What is a form of variable pay where the employee earns additional compensation on the basis of achieved objectives? |
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Definition
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Term
| What is an individual who is a citizen of neither the US nor the host country and who is hired by the US government or a government-sanctioned contractor to perform work in the host country? |
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Definition
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Term
| What is an analysis of the internal value of a job that is intended to identify how critical a given job is to the success of the organization? |
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Definition
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Term
| What ties pay directly to an individual’s performance in meeting specific business goals or objectives? |
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Definition
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Term
| What is a form of pay for performance in which an organization shares the financial gains with employees, such that employees receive a portion of the profit achieved from their efforts (sometimes called profit sharing)? |
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Definition
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Term
| What are individuals or firms that benefit from a shared resource or the actions of others without paying or contributing their fair share of the costs? |
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Definition
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Term
| What is a performance-management tool that helps managers define the performance categories that relate to the company’s strategy? |
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Definition
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Term
| What is an application of the Balanced Scorecard concept to an organization’s human capital to identify and measure the behaviors, skills, mind-sets, and results required for the workforce to contribute to the company’s success? |
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Definition
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